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Assistant Leisure & Spa Manager
Jobs at RBH | Crowne Plaza London Docklands
About RBH and the Hotel
At RBH, we believe our people are our biggest assets and prioritise their development. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart in the hospitality industry. We’re proud to be rated among the Top 30 Best Places to Work in Hospitality and are always seeking new talent to join our team.
Nestled in the vibrant heart of East London’s Royal Docks, Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel features:
- 210 stylish rooms, blending comfort with luxury.
- Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine.
- An on-site gym with a heated indoor pool, ideal for unwinding.
- A dynamic team environment where your energy and enthusiasm will be truly valued.
If you’re passionate about guest experiences and eager to grow in a fast-paced, inspiring workplace, now is your chance to join us!
Benefits
Our benefits package is designed to support your personal and professional growth:
- Discounted hotel room rates for you, friends, and family.
- An extra paid day off for your birthday.
- Enhanced maternity, adoption, and shared parental leave policies.
- Course sponsorship to invest in your career.
- 30% discount on all Food & Beverage (F&B) offerings across RBH hotels.
- Refer a friend scheme: earn £250 for each valid referral (up to 5 referral bonuses).
- Flexible working arrangements to support work-life balance.
- WageStream: flexible payment options to choose how and when you get paid.
- Life Insurance for added financial security.
- Employee Assistance Programme for support with personal and professional challenges.
- Exclusive social and wellness events year-round.
- Free meals on duty, saving you over £1,000 per year.
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About the Role: Assistant Leisure & Spa Manager
Working alongside the Leisure & Spa Manager, you will drive the success of the Quad Club—our premium leisure and spa facility—ensuring exceptional service delivery while fostering a positive team culture.
Key Responsibilities
Operational & Leadership
- Oversee daily operations of the spa and leisure club, ensuring health and safety regulations are met with absolute compliance.
- Manage, train, and motivate staff, nurturing professional growth and a collaborative workplace.
- Assist the Leisure & Spa Manager in recruiting, training, and supporting the team to meet business objectives.
- Align staffing levels and scheduling with budget constraints and business needs.
Administrative & Financial
- Handle rostering, payroll, budgeting, audit responses, and performance reporting.
- Maintain accurate and up-to-date records to ensure operational efficiency.
Guest Experience & Sales
- Provide a welcoming, friendly, and courteous service to encourage membership retention and guest return visits.
- Leverage member feedback to drive continuous service improvement.
- Cultivate sales opportunities, including prompt and professional phone handling to:
- Enhance guest satisfaction.
- Minimise frustration and maximise business revenue.
- Establish and uphold high standards in cleanliness, hygiene, and safety.
Safety & Community
- Alongside the Leisure & Spa Manager, ensure the safety and welfare of members and staff within the Quad Club.
- Project a professional and knowledgeable image when offering guidance to facility users.
Requirements & Qualifications
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We’re looking for enthusiastic candidates with:
- Passion for fitness, wellness, and leisure—you should genuinely enjoy working at the intersection of health and hospitality.
- Proven managerial experience, with strong leadership capabilities to inspire a team while fostering collaboration.
- Qualifications (ideal but not essential):
- Pool Plant Operator certification.
- Pool Responder certification.
- Industry-standard First Aid qualification.
- Strong organisational skills, allowing you to juggle multiple responsibilities efficiently.
- Expertise in phone etiquette for professional and courteous guest interactions.
- Deep understanding of customer needs in a leisure setting—your passion for this sector will shine through!
- Outstanding communication and interpersonal skills, with the ability to:
- Implement0 positive member engagement.
- Coordinate seamlessly with team members.
- Problem-solving agility—think critically and respond calmly to unexpected situations with a positive attitude.
- Team player mentality; you should be eager to step in whenever necessary to ensure smooth operations.
- High energy and adaptability, thriving in a dynamic environment where no two days are the same.
- Experience in retail management, specifically leveraging these skills to enhance sales performance in a leisure facility.
- Time management discipline to prioritise tasks and consistently deliver results to deadlines.
Equal Opportunities Statement
RBH Hospitality Management proudly advocates for an inclusive and equal opportunities workforce. If at any stage of the process we can offer adjustments to support your candidacy—please don’t hesitate to contact: careers@rbhmanagement.com.
Ready to shape your career at Crowne Plaza London Docklands? Join the team today!
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