Wakefield Council
Assistant licensing Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Licensing Officer
Grade 5: £26,824 – £28,142
About the Role
We are looking for a motivated and customer-focused Assistant Licensing Officer to join our Licensing Team. This is an exciting opportunity to play a key role in delivering a professional and efficient licensing service to businesses, licence holders and members of the public.
As the first point of contact for many customers, you will provide advice and guidance on licensing matters, process applications, maintain accurate records and support the day-to-day administration of a busy licensing service. The role requires strong organisational skills, excellent attention to detail and a commitment to delivering high-quality customer service.
Working as part of a supportive team, you will contribute to the administration of a wide range of licensing functions and help ensure that services are delivered efficiently and effectively.
Key Responsibilities
As an Assistant Licensing Officer, you will:
- Act as the first point of contact for customers at the public counter, providing information and guidance, accepting applications and issuing licences and permits.
- Receive, process and receipt cash and other payments and ensure the secure handling, banking and reconciliation of income.
- Input licence applications and other data onto the Licensing Software System, including scanning, uploading and processing digital images.
- Maintain computer databases and other record management systems, ensuring information is accurate and up to date.
- Raise invoices and process accounts using the Council's financial systems to recover licensing fees and charges.
- Respond to telephone enquiries and provide timely, professional customer service.
- Prepare routine management information and performance data.
- Assist in the development and implementation of office procedures to promote continuous improvement and value for money.
- Support the development of licensing systems, processes and working practices.
- Produce licences, badges, permits and licence plates.
- Participate fully in the team's work programme and support service priorities.
- Ensure services are delivered to a high standard, taking account of customer needs and expectations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
The successful candidate will be able to demonstrate:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Skills and Experience
- Excellent customer service and communication skills.
- Experience of working in an office or administrative environment.
- Good ICT skills, including the use of Microsoft Office applications.
- Experience of maintaining accurate records and databases.
- Ability to manage a varied workload and meet deadlines.
- Good numerical skills and experience of handling financial transactions.
- Strong attention to detail and accuracy.
- Ability to work effectively as part of a team.
- A flexible and positive approach to work.
Desirable
- Experience of working within a licensing, regulatory or local government environment.
- Experience of using specialist software systems and financial systems.
- Knowledge of licensing services and legislation.
What We Offer
In return, we offer:
- A competitive salary of £26,824 – £28,142 (Grade 5).
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible working opportunities where service needs allow.
- Access to learning, training and development opportunities.
- A supportive and inclusive working environment.
- Cycle to work scheme.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills