Harrods
Assistant Manager
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Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK.
H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.
About the Role
As an Assistant Manager, you are a driving force behind the energy, performance and experience of H beauty. You lead from the heart of the shop floor, setting the tone for service, pace and professionalism. Your presence brings clarity and confidence to your team, and you ensure that every customer interaction reflects the creativity and excellence that define H beauty.
You take ownership of your area by:
- Coaching your team through the standards, behaviours and service moments that elevate the customer journey
- Building capability through regular feedback, structured development and a culture of everyday performance
- Using data and insight to understand your business, anticipate opportunities and act decisively
- Upholding operational excellence across visual presentation, stock flow and the Brilliant Basics
- Collaborating closely with your Sales Manager and wider business functions to coordinate and manage exciting initiatives that shape the future of H beauty
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In a fast-paced and evolving concept like H beauty, you bring resilience, adaptability and a commitment to continuous improvement. Your leadership has a visible impact on sales, customer experience and team engagement.
About You
You are a leader who inspires confidence. You set high expectations and support your team to meet them, creating an environment where people feel valued, motivated and empowered to succeed. You understand the importance of psychological safety and know how to balance empathy with accountability.
You bring:
- A strong retail management background (beauty experience is desirable but not essential)
- A proven track record of leading large teams, ideally across multiple sites
- Commercial sharpness and confidence interpreting data to drive performance
- The ability to coach your team to build meaningful, long-term customer relationships
- Emotional intelligence, self-awareness and comfort operating in a fast-changing environment
- An appreciation for operational discipline, safety standards and exceptional visual presentation
- Above all, you lead with authenticity, ambition and a belief in what a high-performing team can achieve together
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.
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Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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