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Assistant Manager
Assistant Manager (Retail/Pharmacy) – Boots
Are you someone who enjoys leading from the front, supporting people and making things happen day to day?
About the Role
At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — everyone should feel welcoming, well-cared for and want to return. Driven by our purpose, “With You. For Life.”, you’ll play a critical role in delivering care that makes a real difference to those who visit your store, both customers and colleagues.
You’ll balance people, performance, and operations daily:
- Leading and supporting your team
- Setting high standards for excellence
- Driving outcomes that impact customers, colleagues, and business results
This is a hands-on leadership role—where your role challenges you to lead daily, shape experiences and take accountability for store success, balancing customer care, commercials, and team development. Exciting for those who thrive on impact and autonomy!
Key Responsibilities
You will:
- Lead your team to achieve strong commercial and care performance
- Foster a positive, motivated team culture where people feel supported and valued
- Coach, develop, and manage your team through regular feedback, coaching and goal-setting
- Take daily operational responsibility, including planning, scheduling, and workload prioritisation
- Uphold high standards—ensuring the store is safe, clean, and easy to navigate
- Manage stock levels, cost controls, and loss prevention
- Ensure legal and operational compliance through audits, risk assessments and checks
- Use data and reports to identify store improvement opportunities
- Step into Store Manager’s absence, confidently leading and taking responsibility for decisions
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Requirements
Must-Have Qualifications & Experience
- Experience leading teams in a customer-facing environment
- Ability to take ownership of performance, driving teams to deliver results
- Strong coaching and performance management skills
- Proven organisation and planning—rotas, absence management and workload prioritisation
- Understanding of compliance, safety, and operational standards importance
- A collaborative, team-based personality
- Confidence in using systems, data, and reports for decision-making
- Passion for balancing excellent customer care with strong commercial outcomes
Nice-to-Have (Indicative of Added Value)
- Experience in line managing staff
- Store operations management—stock, loss prevention, or audit experience
- Background in pharmacy, healthcare or regulated retail
- NVQ Level 2 in Pharmacy Services (or equivalent) OR willingness to qualify
Career Progression
Your journey at Boots with real leadership scope:
- Grow within stores as Assistant Manager with a focus (e.g. Operations, Beauty or Pharmacy)
- Progress to deputy General Manager or store leadership roles
- Move into back-office opportunities—roles in Commercial, HR, Marketing, Strategy and Supply Chain at Nottingham Support Office
- With support, training and incentives, build a fulfilling career
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Rewards & Benefits
Core Package
✔ Boots Retirement Savings Plan ✔ Salary-wide discount across Boots and partner brands ✔ Discretionary annual bonus ✔ Amplified parental leave benefits:
- Enhanced maternity/paternity/ adoption pay
- Welcome gift cards for those expecting or adopting ✔ Flexible benefits scheme:
- Holiday buying
- Gym discounts, life assurance and more ✔ 24/7 wellbeing support via Boots Employee Assistance Programme (TELUS Health)
Comprehensive additional perks available via MyBoosts—learn more here.
What We REALLY Value
At Boots, we champion diversity, inclusion, and equality. Our people thrive when they feel supported, respected, and free to be themselves. We believe when colleagues are valued, they make a bigger difference for customers and each other. Equal opportunities are fundamental to who we are.
Next Steps
When you apply, we’ll fast-track your journey with next steps.
- Full-time roles? Great—we’re open to part-time or job share discussions.
- Ready to make applications figure in reasonable adjustments? We’re here to make sure the process works for you.
We’re excited to hear from ambitious and caring leaders like you!
Be brilliant with Boots.
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