Halfords
Assistant Manager
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Section Assistant Manager – Automotive Service, Maintenance & Repair
We are currently seeking to hire an Assistant Manager to work alongside the Centre Manager at Halfords Autocentre, the UK’s largest automotive service, maintenance, and repair business.
About the Role
Healthier outcomes have never been more critical. We offer great career opportunities, a rewarding pay package, and a real chance to make a difference within a constantly evolving company.
As an Assistant Manager, your prime objective is to support the Centre Manager in maintaining and improving workshop productivity, ensuring seamless customer journeys and a thriving service environment.
A hands-on approach is essential. You will be expected to balance your responsibilities between the workshop, supporting technicians, and managing daily sales and customer service functions.
We are looking for an exciting individual with hands-on technical and customer service expertise who is passionate about driving business performance and ample growth in the sector.
Responsibilities
- Provide productive management and leadership alongside the Centre Manager on all operational aspects.
- Drive profitability through process improvements, customer focus, and operational efficiency.
- Assist with the coordination of service parts, parts ordering, and inventory management.
- Support workshop technicians directly with complex jobs to ensure high-standard maintenance and repairs.
- Deliver exceptional customer service, improving customer satisfaction and loyalty.
- Utilize technical expertise to solve service issues, conduct diagnostics, and supervise workshop operations.
- Ensure compliance with Health & Safety standards.
- Develop and train team members, creating an environment fostering talent and growth.
- Stay up-to-date with emerging technologies, particularly electric mobility innovations.
- Organize workloads efficiently, work with tight deadings, and optimize time management skills.
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Requirements
- Previous hands-on experience as a mechanic (with a strong preference for those holding Level 2 or Level 3 qualifications in Light Vehicle Maintenance) or equivalent management experience in an automotive environment.
- Experience in coaching and developing colleagues in a practical, on-the-job setting.
- Strong technical and mechanical knowledge with the ability to wear both shoulders—administration and hands-on troubleshooting.
- Excellent organizational and time management skills.
- Upper-level communication skills, both verbal and written, to interact effectively with customers, technicians, and management.
- Full, valid driving licence.
- Patience and tenacity to thrive in a fast-paced, customer-driven environment, ensuring consistent quality.
- Proficiency with IT systems, and a willingness to learn in-house processes and software tools.
Benefits
- On-target earnings of up to £45,422 per annum, including:
- A base salary of up to £36,322 (with further potential progression onto higher positions).
- An uncapped monthly bonus scheme, with industry leaders in financial incentives for performance, typically averaging additional flexible earnings.
- 5 days a week (centre remains closed on Sundays).
Enriching Benefits Package
- 5.6 weeks of annual leave, amounting to generous holiday entitlements.
- 20% discount on shares via the Share Save scheme.
- 50% off garage bills when servicing your vehicle at an Halfords Autocentre.
- 25% off most Halfords retail products accessed at select retail stores.
- Discounts on wide-ranging goods, including groceries, shopping, insurance, leisure activities, holidays, and restaurant dining.
- Family & Friends Discount Events available throughout the year.
- An option to purchase a Trade-Price Bike and Cycles either retail or through the Cycle to Work Scheme.
- Grey Matter Wellbeing and Health Cash Plan for access to wellness services and optional back-up care (including healthcare financing).
- Advance salary access via Wagestream, enabling up to 30% of your wage in advance.
- Pension contributions and life assurance are provided as standard.
- Access to GP care 24/7, 364 days a year.
- A comprehensive career progression pathway, including hybrid training, ATA qualifications, and MOT tester certification.
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What Drives Us? Our Impact
Halfords is not just an Autocentre; we’re the UK’s biggest vehicle service, maintenance, and repair company, playing a central role in the motoring ecosystem. With an established network of support and ambition driving through innovation in electric mobility solutions, we strive to offer the best possible services and keep people moving safely.
Each step you take within our Autocentre contributes to a tangible impact—empowering motoring services, improving reliability and experiences for drivers nationwide.
We’re excited for your next move! This isn’t just a job; it’s your cornerstone to a fulfilling career with ample opportunities for growth.
Inclusive Approach, Equal Opportunity
Diversity and inclusion are pivotal within this mission. We invite all applicants, irrespective of background, to take the wheel and apply. At Halfords, we embrace a truly diverse workplace and are truly invested in making our family truly representative—opportunities are open to all.
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