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Assistant Manager – Starbucks
Join a global brand where coffee meets community. Starbucks is looking for passionate leaders—people who are as driven by our mission as they are by the connections and opportunities they’ll uncover here.
As an Assistant Manager at Starbucks, you’ll shape the brand’s future by delivering exceptional customer experiences and commercial results. You’ll lead with autonomy, mentoring teams, driving performance, and embodying our culture with purpose.
About the Role
Your voice, leadership, and expertise will be pivotal as you:
- Drive operational excellence, ensuring branded standards are met
- Engage and develop store partners (employees) through coaching and support
- Optimise KPIs in labour efficiency, waste reduction, sales performance, and customer engagement
- Act as the Duty Manager when scheduled, making timely operational decisions
- Champion new initiatives and product launches at the store level
- Advocate for a growth mindset, nurturing your leadership journey
“Here you belong. Here you’re a part of it all.”
Responsibilities
In this fast-paced, dynamic retail and hospitality role, your day-to-day may include:
- Leading shifts to hit commercial targets while guaranteeing a world-class customer experience
- Managing performance data—labour efficiency, waste reduction, and sales—to drive smarter decisions
- Adapting shift deployment to ensure customer flow aligns with optimal service
- Providing 1:1 coaching and feedback to partners (employees), celebrating wins and guiding improvement
- Representing the store as the Duty Manager, ensuring operational and people decisions align with health, safety, and security expectations
- Embedding brand consistency in every interaction—from product quality to moments of service
- Training new partners in coffee knowledge and operational standards
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Given the diverse nature of our stores, you’ll be empowered to adapt, influence, and lead across shifts, including: ☐ Early mornings ☐ Evenings ☐ Weekends ☐ Holidays/Nights
Requirements
To thrive in this role, you should demonstrate:
- A track record of leadership—previously managing a team in a customer-focused retail or hospitality environment
- Growth-oriented mindset, eager to develop and progress within a leadership career
- Commercial acumen—able to translate metrics into actionable strategies
- Confidence in balancing operational priorities with people-centric leadership
- Empathy and adaptability to thrive in a fast-paced, dynamic role
Pair this with ownership over standards, performance analytics, and accountability—you’ll not only make coffee happen, but you’ll ensure it feels infinite.
Training & Development
At Starbucks, your journey begins with us. All retail partners complete our introductory training: ✔ In-store training programmes led by expert coaches ✔ Hands-on immersion in our brand culture ✔ On-the-job mentorship to fuel both personal and professional growth
Expand your skills further through:
- Starbucks Global Academy (our online learning platform)
- Coffee knowledge credentials
Why Join Our Team? Rewards That Create Meaning
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We offset passionate leadership with comprehensive support:
- 28 days paid holiday (including Bank Holidays)
- Free drinks + one meal per shift while on clock
- Bean stock options—own part of a global legend
- 30% partner discount on food, drinks, and merchandise
- WEEKLY free bag of coffee
- Training in coffee mastery
- Perks at Work platform: Big discounts with retailers (gyms, travel, entertainment, tech etc.)
- Life assurance
- Home Sweet Loan (Interest-free loans to help with move-in deposits)
- 24/7 Employee Assistance Programme—support for you and your family
- Recognition rewards: Long-service bonuses, customer WOW moments, and peer appreciation
- Low-risk start—earn as you go with flexible scheduling
Our Career Journey: What Lies Next?
Transitioning to leadership is built in—enjoy: 🔹 Opportunities in store management 🔹 Exploratory roles at our regional and corporate support centres
Our Commitment to Diversity
Starbucks strives to be an inclusive and vibrant workplace. We celebrate diversity of race, religion, sex, age, disability, nationality, marital status, gender identity, and sexual orientation. Equality and respect for every person drive our culture.
Let’s Brew Together!
- Application > CV review > 1st-stage interview > 2nd-stage interview > Offer and onboarding
You belong here. At Starbucks, we’re always looking—so bring someone else along who’s part of this story.
Ready to join our espresso-powered family?
Share this opportunity with them— and “share appreciatively” as we grow. ☕✨
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