Puttshack UK
Assistant Manager
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About Us
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.
Our Vision
To be the universal answer to the question 'Where should we get together'
Our Mission
To create lasting memories for people of all generations through a shared, world-class entertainment experience.
Our Purpose
To bring everyone into play.
Our Values
- Bring your 'A' game
- Lead the Way
- Own the Fun
- Care Deeply
Summary
The Assistant Manager is responsible for the strategic and operational development for the operation side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategies to ensure the venue is run in an efficient way and we achieve all the guest satisfaction targets by training and managing all the team.
Overview
- Bring everyone into play.
- Bring your 'A' Game each and every day.
- Lead by example by demonstrating Puttshack Core Values.
- Develop the team through coaching and purposeful feedback.
- Drive Associate engagement and entrepreneurial spirit.
- Promote safe operational standards for both Guest and Associate safety.
- Assisting Managers with hiring of all associates.
- Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
- Works to create a can-do team culture in the floor and throughout the operation.
Key Areas Of Responsibility
- Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
- Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the department team to maximise sales and control costs.
- Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
- Identify and delegate responsibilities to associates to ensure that excellent service is consistently delivered.
- Be fully conversant with every food and drink menu item.
- Organise the department to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
- Maintain good communication between departments on a daily basis.
- Be proficient in each and every area of the department’s operation and to help when and wherever necessary.
- Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
- Ensure that the billing procedure is thorough, correct and complete after each transaction.
- Review operational and associate performance to identify any problems, concerns or opportunities for improvement.
- Ensure the department’s operation meets or exceeds required standards of food and beverage quality, consistency and timeliness and of safety and cleanliness.
- Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
- Assist the GM with the recruitment and training of team members and to manage and motivate the team to realise their maximum potential.
- Follow stock control procedures and guidelines; ensure correct purchasing procedures are followed; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
- Observe Company’s rules and procedures and carry out any reasonable request made by their Manager.
- Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
- Attend and assist the GM with training sessions and team meetings as required.
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Essentials
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- Able to work on a rota basis which consists of opening and closes as per the business requirements.
- Able to exceed our guests' expectations by delivering service in a professional and knowledgeable way.
- Calm, patient and polite when receiving guest feedback.
- Punctual, well presented, honest, reliable and trustworthy.
- Able to build good working relationships with colleagues.
- Good at working in a team.
- Able to lead by example with new colleagues.
- Confident in approaching guests.
Qualifications and Experience:
- Previous management experience in F&B is required with a minimum of 1 year.
Offerings
- Free golf & 50% discount on food for up to 6.
- New starter training & buddy support to set you up for success!
- Access to continuous development through a blended learning approach.
- Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
- Refer a friend – Up to £500 referral fee* (T&Cs apply)
- Free meal on shift
- Associate of the month awards
- Fun team socials, competitions and incentives!
- Enrolment to our communication community – PuttApp
- Wagestream membership - access 50% of your wages as you work, building pots and financial support.
If you're passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we'd love to hear from you
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