Starbucks EMEA
Assistant Manager
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Assistant Manager
Assistant Manager – Join the Starbucks Leadership Team
Welcome to the Future of the Brand
Join us for coffee, stay for the community, connections, and opportunities. Find your place as a leader and help build the Starbucks future. Here, your voice is brewed into everything we do.
About the Role
As an Assistant Manager at Starbucks, you’ll be empowered to deliver outstanding commercial results and customer experiences, taking full ownership of:
- Operational standards
- Partner engagement (team development)
- Key performance indicators (KPIs)
You’ll lead from the front, influent our mission, and champion our values to create an exceptional experience for both customers and teammates.
Key Responsibilities
Day-to-Day Leadership
No two days are the same! As an Assistant Manager, you’ll:
- Lead shifts to ensure:
- Outstanding commercial results
- World-class customer experiences
- Every team member is set up for success
- Own and optimise KPIs including:
- Labour efficiency
- Waste reduction
- Sales performance
- Deploy shifts effectively, adjusting routines for peak customer experience
- Mentor and coach team members, offering constructive feedback
- Recognise and celebrate partner achievements proactively
Store Operations & Compliance
- Act as duty manager (when scheduled) for operational and team decisions
- Ensure brand standards are consistently met or exceeded
- Use financial and operational data to improve shift performance
- Train and develop partners for consistent quality, efficiency, and service excellence
- Launch and embed new initiatives and product offerings
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Regulatory Compliance
- Maintain adherence to:
- Health & safety standards
- Food safety protocols
- Security requirements
Hours
Working hours may include:
- Early mornings
- Evenings
- Weekends
- Nights and/or holidays
Requirements
Essential Criteria
✔ Leadership experience in a fast-paced, customer-focused retail or hospitality environment ✔ Ability to champion Starbucks mission and values ✔ Strong commercial acumen—translating metrics into actionable strategies ✔ Confidence in managing teams and operational priorities
Mindset & Motivation
✔ Growth mindset—embracing opportunities to develop as a leader ✔ Passion for building long-term leadership career at Starbucks
BAlerts Package – Your Reward for Joining
Core Benefits
- 28 days holiday (including public holidays)
- Free drinks & one item of food during shifts
- Bean stock options for all partners (own Starbucks!)
- Training & development:
- Hands-on coffee knowledge programs
- Access to Starbucks Global Academy
- Partner discounts:
- 30% off on food, beverages, and merchandise
- Weekly free bag of coffee
- Perks at Work platform:
- Discounts at local/retail partners for cell phones, gym, entertainment, hotels, etc.
- Life assurance and home Sweet Loan (up to £5,000 interest-free over 1 years)
- 24/7 Employee Assistance Programme (support for you and family)
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Growth & Recognition
- Progression opportunities in-store and at Starbucks support centres
- Monetary awards and recognition schemes for:
- Long service
- Extraordinary customer experiences (WOW moments)
- Peer achievements
Our Process
- Application
- CV review
- First-stage interview
- Final interview
- Offer and onboarding
Starbucks Values – Leadership Start Here
Inclusion & Equality
We’re committed to building a diverse, inclusive workforce. All partners will be assessed fairly without regard for:
- Race, colour, origin
- Religion, sex, sexual orientation, marital status
- Disability, age, gender identity/expression
Community & Ownership
"At Starbucks, there’s always room for one more." We welcome you, challenge you, and inspire you—because you belong here.
Know someone who’d thrive in this role? Spread the word—let’s brew more talent together!
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