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Assistant Manager
Assistant Manager – Retail Store
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
The Role
Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for:
- Operational standards
- Partner engagement
- Key performance indicators
Key Responsibilities
Your typical day could include:
- Leading shifts with a focus on delivering commercial results and world_class customer experience while ensuring every partner is set up for success.
- Taking ownership of KPIs including:
- Labour efficiency
- Waste reduction
- Sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent:
- Quality
- Efficiency
- Service excellence
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with:
- Health and safety
- Food safety
- Security standards
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Working Hours
Given the nature of our stores, hours could include:
- Early mornings
- Evenings
- Weekends
- Nights
- Holidays
Training & Onboarding
All retail store partners begin their careers with an introductory training programme:
- Led by in-store trainers and coaches.
- Immerses you in Starbucks culture.
- Designed to set you up for success.
- Delivered in-store and allows learning on the job with manager support.
Requirements
To be successful, you’ll need:
- Previous experience in leading a team in a dynamic, fast_paced, customer_focused retail or hospitality environment.
- Ability to champion our mission and values and deliver Starbucks experience for both customers and partners.
- Strong commercial acumen, with the ability to:
- Translate metrics into actions.
- Confidently manage people and operational priorities.
- A growth mindset and an appetite for growing your leadership career.
Benefits
In return, we offer:
- Competitive starting salary.
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (online learning platform).
- A free bag of coffee each week plus a 30% partner discount on:
- Food
- Beverages
- Merchandise
- Discounts through Perks at Work platform with local and national retailers (e.g. cell phones, gym memberships, hotels).
- Life assurance.
- Home Sweet Loan (interest_free loans with 12_month repayment terms for rental deposits).
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for:
- Long service
- WOWing customers
- Partner excellence
- Great long_term career opportunities in store and support center.
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About Us
At Starbucks, you’ll be:
- Welcomed
- Challenged
- Inspired
- Heard
- Belonging to an integral part of everything we do.
Diversity & Inclusion
Starbucks is committed to an inclusive and diverse workforce. All applicants and partners are treated fairly, regardless of:
- Race
- Religion
- Sex
- Nationality
- Age
- Physical or mental disability
- Sexual orientation
- Marital status
- Gender identity and expression
Application Process
- Application
- CV review
- First stage interview
- Second stage interview
- Offer and onboarding
Share this opportunity with someone who might be the perfect fit—at Starbucks, there’s always room for one more.
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