Starbucks EMEA
Assistant Manager
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Assistant Manager
Join Starbucks: Find Your Place as an Assistant Manager
Find your place as a leader and help build the future of Starbucks. Here, your voice is brewed into everything we do.
As an Assistant Manager, you’ll be empowered to deliver outstanding commercial results and customer experiences. You’ll take full ownership for operational standards, partner engagement, and key performance indicators.
About the Role
Starbucks is seeking dynamic leaders to join our teams across our dynamic, high-volume retail stores. As an Assistant Manager, you’ll play a crucial role in shaping daily operations and fostering exceptional customer experiences.
No two days are the same at Starbucks! Your responsibility includes:
- Setting the example for service excellence and team leadership.
- Delivering commercial results while maintaining outstanding customer service.
- Aligning store-level operations with brand standards and corporate objectives.
- Inspiring and coaching partners to achieve consistent quality and efficiency.
At Starbucks, we focus on partner growth. Our dedication to leadership development means we invest in your success, equipping you with opportunities to grow your skills and shape your long-term career.
Key Responsibilities
Your role will include the following day-to-day tasks:
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Leadership & Management
- Lead shifts with a focus on delivering commercial success, ensuring world-class customer experiences.
- Oversee and mentor a team, coaching partners to consistently exceed standards.
- Recognise and celebrate achievements, fostering a positive and motivated team environment.
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Operational Excellence
- Take ownership of key performance indicators, including labour efficiency, waste reduction, and sales performance.
- Ensure shift deployment aligns with planned roles, adjusting as needed to optimise customer flow.
- Handle day-to-day store operations, ensuring brand standards are met or exceeded.
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Performance & Growth
- Utilise financial and operational data to make decisions that improve shift performance.
- Maintain compliance with health & safety, food safety, and security standards.
- Spearhead and lead the implementation of new initatives and product launches at the store level.
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- Initial Training & Development
- Complete our Foundational training programme, designed to immerse you in the Starbucks culture.
- Gain mentorship and support as you embark on your leadership journey with us.
Note: Due to the nature of our operations, you should be prepared for flexible working hours including weekends, nights, early mornings, and holidays.
Requirements
To succeed as an Assistant Manager at Starbucks, we seek professionals who:
- Have previous experience leading teams in a fast-paced, high-volume retail or hospitality environment (retail, hospitality, or customer services industry preferred).
- Demonstrate a strong customer focus and are passionate about creating exceptional Starbucks experiences for each customer.
- Showcase inherent skills in problem-solving, mulit-tasking, and transitioning effectively between sales, operations, and team engagement.
- Uphold Starbucks core values of:
- Genuine caring
- Resourcefulness and resilience
- Innovation and inquiry
- Cultivating the right culture
- Be comfortable with leading, managing teams, and embracing accountability.
- Embody a growth mindset with an appetite for accelerating career development.
Why Join Starbucks?
We don’t just offer a job—and it’s not just about your career. Here at Starbucks, we aim to create meaningful communities with lasting opportunities.
In return for your commitment, we offer:
Competitive Benefits Include
✔ 28 days of paid holiday per year (including Bank Holidays) ✔ Free drinks and one food item while you work shifts ✔ 30% extra partner discount on food, beverages, and merchandise ✔ Free flu shot and Rota-Children Vaccination in select markets ✔ Weekly bag of free coffee to take home! ✔ Access to Perks at Work, Starbucks’ discount platform, offering savings on retail and hospitality purchases like gym memberships, cell phones, hotels, and entertainment tickets ✔ Life assurance ✔ Exclusive Beanstock equity participation for all employees ✔ Home Sweet Loan Program (interest-free loans to assist with rental deposits that can be paid back within 12 months) ✔ Free access to the 24/7 Employee Assistance Programme ✔ Comprehensive training, including in-depth coffee knowledge and specific job skills ✔ Free access to Global Academy, our online learning platform dedicated to continual partnership growth
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Recognition & Career Progression
- Monetary awards and recognition schemes, celebrating long service and outstanding contributions (Wowing customers and colleagues alike)
- Exciting long-term opportunities for career growth, both within stores and in support center roles
- Foster an environment where everyone is acknowledged and valued for their unique contributions
The Starbucks Difference
Join us for coffee, stay for the community, connections, and opportunities. At Starbucks, we believe in fairness, diversity, and inclusion. Everyone who works here is seen, heard, and has the opportunity to develop in ways they may never have expected.
The Path to Join Us
Our process is designed to be straightforward and clear:
Application Process
- Application Required – Begin by submitting your CV.
- CV Review – Your application is reviewed confidentially by our team.
- First Stage Interview – Meet with us to discuss the role and what it means to partner with Starbucks.
- Second Stage Interview – More in-depth discussions on your experience, expectations, and enthusiasm for the role.
- Offer and Onboarding – Reach a successful conclusion, receive your offer, and embark on your journey as a Starbucks leader.
Equity & Fairness
Starbucks is committed to building an inclusive culture, ensuring all of our partners are valued for who they are. We celebrate diversity in all its forms—including but not limited to race, religion, sex, nationality, age, physical and mental ability, sexual orientation, marital status, and gender identity.
Know someone who might be a perfect fit? Share our Assistant Manager opportunity and help us find our next leader!
At Starbucks, there’s always room for one more. Welcome to the team—let's brew great experiences together. 🚀☕
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