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Boots Assistant Manager – Job Description
Are you someone who enjoys leading from the front, supporting people and making things happen day to day?
At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcoming, looked after and want to come back to. Guided by our purpose, «With You. For Life», you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter.
You’ll lead and support your team day to day — setting clear expectations, coaching individuals and helping them grow — while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving standards and results behind the scenes, you’ll be at the heart of it all.
This is a hands-on leadership role where you’ll balance people, performance and operations — leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.
What You’ll Be Doing
As an Assistant Manager, you’ll report into the Store Manager and get stuck in on the shop floor, coaching and supporting your team while role-modelling how great care and strong commercial performance go together.
You Will Be Responsible For:
- Leading your team to deliver strong performance while providing excellent customer care to customers and patients
- Creating a positive, supportive team environment where people feel confident, capable and motivated
- Coaching, developing and line-managing your team through regular conversations, feedback and clear expectations/goals
- Being responsible for day-to-day store operations, including planning, scheduling, staffing and workload prioritisation
- Maintaining high standards across the store — ensuring it is clean, safe and easy to shop
- Taking ownership of stock availability, cost control and loss prevention
- Ensuring the store is always safe, legal and compliant by completing audits, checks and risk assessments
- Using data, reports and in-store insights to identify opportunities and take action
- Leading the store confidently in the absence of the Store Manager, taking accountability for decisions and performance
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What You’ll Need (Our Must-Haves)
✅ Experience leading a team in a customer-facing environment
✅ Proven ability to take ownership of performance and drive a team to deliver results
✅ Ability to inspire and coach others, and manage performance effectively
✅ Strong organisational skills, including:
- Planning rotas
- Managing absence
- Prioritising workload
✅ A clear understanding of the importance of compliance, safety and operational standards
✅ A collaborative personality, able to succeed in a team-centred environment
✅ Confidence using systems, reports and data to make decisions
✅ Passion for delivering both excellent customer care and commercial outcomes
Desirable Experience (Nice to Have)
✔ Experience line-managing teams
✔ Experience managing store operations such as stock, loss prevention or audits
✔ Experience working in a pharmacy, healthcare or regulated retail environment
✔ NVQ Level 2 in Pharmacy Services (or equivalent) OR a willingness to work towards a pharmacy qualification
Where Your Brilliance Can Take You
At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and advance your next step.
Potential Career Paths:
📍 Progress to larger or more complex stores with specialised roles in Operations, Beauty, or Pharmacy
📍 Step into more senior leadership positions, such as:
- Deputy General Manager in a flagship location
- Store Manager, leading your own team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
📍 Move beyond stores into our Nottingham Support Office, where roles include:
- Commercial
- HR
- Marketing
- Buying
- Strategy
- Finance
- Supply Chain
Whatever path you choose, we’ll provide the tools, training and support to help you thrive — building a career you can proudly call your own.
Rewards Designed For You
Boots offers a competitive and supportive benefits package:
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands
- Discretionary annual bonus
- Enhanced maternity/paternity/adoption leave pay, including a gift card for expecting or adopting parents
- Flexible benefits scheme: Holiday buying, gym discounts, life assurance, and more
- 24/7 counselling & wellbeing support through TELUS Health Employee Assistance Programme
Explore MyBoosts, our rewards portal, to find out more about how we support your work-life balance. Visit the site here.
(Exclusions may apply; eligibility varies by role. Salary estimates from third parties are not endorsed by Boots.)
A Bit About Us
At Boots, we’re proud to be an equal opportunity employer, committed to creating a workplace where everyone feels welcome, supported and free to be themselves.
We believe that when our people feel valued and included, they thrive — and we’re dedicated to building a brilliant Boots for our teams, ensuring everyone can make a real difference for customers and colleagues.
What’s Next?
If you apply, our team will get in touch to let you know the outcome or discuss next steps. We’re open to part-time or job-sharing discussions if the role is full-time.
If you require support during the application or interview process, we’re happy to provide reasonable adjustments to help you perform at your best.
We can’t wait to hear from you — be brilliant with Boots. 🚀
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