Starbucks EMEA
Assistant Manager
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Assistant Manager – Exciting Opportunity at Starbucks
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.
About the Role
We’ve got an exciting opportunity for you to join us as an assistant manager—find your place as a leader at Starbucks and help us build the brand’s future. Here, your voice is brewed into everything we do.
As an assistant manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for:
- Operational standards
- Partner engagement
- Key performance indicators (KPIs)
Key Responsibilities
The best part about this role is that no two days are ever the same. As an Assistant Manager, working in one of our dynamic stores alongside your store leadership team, you’ll lead from the front with every shift. A typical day could include:
- Leading shifts to deliver commercial results and world-class customer experience, while ensuring every partner is set up for success
- Taking ownership of our KPIs, including:
- Labour efficiency
- Waste reduction
- Sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching, and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety, and security standards
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Hours: Given the nature of our stores, operating hours could include early mornings, evenings, weekends, nights, and/or holidays.
Ground Rules for Success
To excel in this role, you’ll need:
- Previous experience in leading a team in a dynamic, fast-paced, and customer-focused retail or hospitality environment
- A commitment to championing our mission and values to create the Starbucks experience for customers and partners
- Commercial acumen, with the ability to:
- Translate metrics into actionable steps
- Confidently manage both people and operational priorities
- A growth mindset and an appetite for developing your leadership career
Support Provided
All our retail store partners begin their careers with an introductory training programme, led by our in-store trainers and coaches. These programmes:
- Immerse you in the Starbucks culture
- Set you up for success
- Deliver on-the-job training supported by your manager
Benefits
In return for your dedication, we offer:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
- A free bag of coffee each week and 30% partner discounts on food, beverages, and merchandise
- Partner Perks (cell phones, gym memberships, entertainment, hotels, etc.) through the Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans for rental deposits, repayable over 12 months)
- A free 24/7 Employee Assistance Programme for you and your family
- Recognition schemes and monetary awards for:
- Long service
- WOWing customers
- Fellow partners
- Great long-term career opportunities in store and support center roles
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Our Culture
With us, you’ll:
- Be welcomed, challenged, and inspired
- Have a voice that matters
- Belong—here, you’re a part of it all
Career Process
Our process is straightforward:
- Application
- CV review
- First stage interview
- Second stage interview
- Offer and onboarding
Inclusivity at Starbucks
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to:
- Race
- Religion
- Sex
- Nationality
- Age
- Physical or mental disability
- Sexual orientation
- Marital status
- Gender identity and expression
Let’s Grow Together
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
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