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Assistant Manager
Assistant Manager – Retail (Pharmacy & Beauty)
Are you someone who enjoys leading from the front, supporting people, and making things happen day to day?
At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcomed, looked after, and want to return to. Guided by our purpose: “With You. For Life.”, you’ll play a key role in delivering care that truly makes a difference.
About the Role
You’ll lead and support your team day-to-day, balancing people, performance and operations. Whether it’s helping a customer find the right solution, ensuring compliant pharmacy services, or driving operational excellence, you’ll be at the very heart of it.
This is a hands-on leadership role—ideal if you’re looking to make a direct, impactful difference every day.
What You’ll Be Doing
As an Assistant Manager, you’ll report to the Store Manager, getting hands-on with team coaching and setting an example of how great customer care and commercial success go hand in hand.
Your Key Responsibilities
- Lead your team to deliver strong performance while maintaining excellent customer care
- Foster a positive, supportive culture where everyone feels confident, motivated, and empowered
- Coach, develop, and line manage your team through regular feedback, goal-setting, and expectations
- Oversee day-to-day store operations, including scheduling, stocking, and prioritising tasks
- Ensure the store remains clean, safe, and customer-friendly
- Take ownership of stock control, cost management, and loss prevention strategies
- Maintain strict compliance, safety, and operational standards through audits and risk assessments
- Use data and reports to spot opportunities and implement improvements
- Step into leadership when the Store Manager is absent, taking full accountability for performance and decision-making
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Must-Have Requirements
- Experience leading a team in a customer-facing retail environment
- Proven ability to own performance and drive teams toward results
- Strong coaching and performance management skills
- Excellent organisational acumen, including rota planning, staffing, and workload prioritisation
- Clear understanding of compliance, safety, and operational excellence standards
- Collaborative and team-focused mindset
- Confidence in using ** אנsl systems and data** for decision-making
- Passion for excellent service and commercial success
Nice-to-Have (but not essential)
- Experience in line management or pharmacy operations
- Proficiency in stock management, loss prevention, or auditing
- Background in healthcare, pharmacy-regulated retail, or UK healthcare services
- NVQ Level 2 in Pharmacy Services (or equivalent UK qualification) or a willingness to study further
Career & Growth Opportunities
At Boots, your career journey is as ambitious as you are.
As an Assistant Manager, you’ll be perfectly positioned to build your leadership skills and take the next step towards roles like:
- Assistant Manager with a specialisation (Operations, Beauty, Pharmacy, etc.)
- Store Manager – leading your own high-performing retail location
- Deputy General Manager in one of our flagship sites
- Opportunities beyond stores: Nottingham Support Office roles in Commercial, HR, Marketing, Buying, Strategy, Finance, or Supply Chain
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’ll provide the tools, training, and mentorship to help you succeed—shaping a career you’ll be proud of.
Rewards & Benefits
Take advantage of our comprehensive benefits package designed to support your wellbeing and career:
- Boots Retirement Savings Plan
- Employee discount across Boots and partner brands
- Discretionary bonus scheme
- Boosted parental leave pay with accommodation gifts
- Flexible benefits programme (holiday accrual, gym discounts, life cover, etc.)
- 24/7 wellbeing support via TELUS Health’s Employee Assistance Programme
Explore MyBoosts, our rewards platform, at boots.jobs/rewards. (Exclusions and eligibility may apply.)
About Us
At Boots, we’re committed to being an equal opportunities employer—creating a workplace where everyone feels trusted, valued, and empowered. When our team feels supported and included, they thrive, and that’s exactly how we deliver exceptional service for customers and colleagues alike.
Next Steps
Ready to take the next step? Apply and our team will follow up promptly about next phases. If the role is advertised as full-time, we’ll discuss part-time and job-share options flexibly. If you need reasonable adjustments during the hiring process, we’ll ensure you’re fully supported.
Be brilliant with Boots. 🚀
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