Hays Travel
Assistant Manager
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Company Description
Hays Travel is the UK’s largest independent travel agent, with over 40 years of experience providing customers with excellent service, value, and choice across short haul, long haul, and cruise holidays. Voted the nation’s favourite travel agent in 2023, the company has received multiple British Travel Awards and has been recognised as the travel industry’s Best Agency to Work For. Since acquiring the former Thomas Cook shops in 2019, Hays Travel has expanded to more than 490 branches and employs around 4,500 people across the UK. As a family-owned business, Hays Travel is known for its friendly, professional colleagues and commitment to impartial advice, community investment, and supporting young people through the Hays Travel Foundation. The company fosters a positive, supportive culture and welcomes individuals who are enthusiastic, team-oriented, and passionate about travel.
Role Description
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The Assistant Manager role at Hays Travel is a full-time, on-site position based in Chichester. The Assistant Manager supports the Branch Manager in overseeing day-to-day operations, including managing staff rotas, monitoring sales performance, and ensuring excellent customer service. This role involves:
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- Advising customers on a wide range of travel products
- Handling bookings and enquiries
- Resolving issues
- Maintaining high standards of compliance and accuracy
The Assistant Manager helps coach and motivate the team, contributes to local marketing and community initiatives, and ensures the branch meets its commercial targets. The role also includes administrative responsibilities such as reporting, cash handling, and supporting training and development within the branch.
Qualifications
- Experience in retail, hospitality, or travel environments, with skills in customer service and sales.
- Team leadership and people management abilities, including coaching, performance support, and fostering a collaborative culture.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Organizational and administrative skills, including attention to detail, time management, and basic numeracy for cash handling and reporting.
- Comfort with using booking systems, CRM tools, and standard office software; willingness to learn new digital platforms.
- Interest in and knowledge of travel destinations, products, and industry trends, or a willingness to develop this expertise.
- Ability to work on-site in Chichester on a full-time basis, including flexibility for weekends and peak travel periods.
- Previous supervisory experience and relevant qualifications in travel, tourism, business, or a related field are beneficial but not essential.
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