Starbucks EMEA
Assistant Manager
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Assistant Manager
Assistant Manager – Retail (Starbucks)
Join us for coffee, stay for the community, connections and opportunities. Find your place as a leader at Starbucks and help build the brand’s future. Here, your voice is brewed into everything we do.
About the Role
As an Assistant Manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement, and key performance indicators. Apply as a leader with a passion for community and growth.
Responsibilities
- Lead shifts to drive commercial results and world-class customer experiences, ensuring every partner is set up for success.
- Take ownership of KPIs, including:
- Labour efficiency
- Waste reduction
- Sales performance
- Ensure shift deployment aligns with planned roles and routines, adjusting to optimise customer experience.
- Observe, coach, and provide meaningful feedback to team members.
- Recognise and celebrate team achievements during and after shifts.
- Act as duty manager when scheduled, with accountability for all operational and partner decisions.
- Maintain brand and operational standards, exceeding expectations consistently.
- Utilise financial and operational data to make informed decisions that improve shift performance.
- Train and coach partners in quality, efficiency, and service excellence.
- Lead and embed new initiatives and product launches at store level.
- Ensure compliance with:
- Health & safety
- Food safety standards
- Security protocols
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Working Hours
Hours may include:
- Early mornings
- Evenings
- Weekends
- Nights
- Holidays
Training & Development
All retail store partners begin careers with introductory training programmes, led by store trainers and coaches. These programmes:
- Are delivered on the job within stores
- Immerse you in Starbucks culture
- Set you up for success with ongoing support
Access to Starbucks Global Academy provides continued professional development.
Requirements
- Previous experience in leading a team in a dynamic, fast-paced retail or hospitality environment.
- Strong ability to champion mission and values to craft an exceptional experience for customers and teams.
- Ability to translate metrics into actions while managing people and operational priorities.
- Growth mindset with an appetite for leadership career development.
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Benefits
- Competitive starting salary
- 28 days holiday a year (including Bank Holidays)
- Free drinks and food during shifts
- Bean stock options (become an owner of Starbucks!)
- Free bag of coffee weekly
- 30% discount on food, beverages, and merchandise
- Partner discounts at local and national retailers via Perks at Work (e.g. phones, gyms, entertainment)
- Life assurance
- Home Sweet Loan: Interest-free loans (12-month repayment period) to support rental deposits
- Free 24/7 Employee Assistance Programme (for you and your family)
- Recognition and monetary rewards for:
- Long service
- WOWing customers
- Exceptional contributions
- Exceptional long-term career opportunities in both stores and support teams
Our Commitment
Starbucks is committed to creating an inclusive and diverse workforce, ensuring fairness and equal opportunities.
Application Process
- Application
- CV review
- First-stage interview
- Second-stage interview
- Offer and onboarding
"Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more."
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