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Assistant Manager
Assistant Manager – Starbucks
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.
About the Role
We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here, your voice is brewed into everything we do. As an assistant manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for:
- Operational standards
- Partner engagement
- Key performance indicators
Key Responsibilities
To be successful in this role, you’ll:
- Have previous experience in leading a team in a dynamic, fast-paced, and customer-focused retail or hospitality environment.
- Champion our mission and values to create the Starbucks experience for customers and partners.
- Bring your commercial acumen, with the ability to translate metrics into actions.
- Confidently manage both people and operational priorities.
- Be a leader with a growth mindset and an appetite for growing your leadership career.
A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience, ensuring every partner is set up for success.
- Taking ownership of our KPIs, including labor efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching, and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent:
- Quality
- Efficiency
- Service excellence
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with:
- Health & safety
- Food safety
- Security standards
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Given the nature of our stores, working hours could include: Early mornings Evenings Weekends Nights and/or holidays
Training & Development
All retail store partners begin their careers at Starbucks by undertaking an introductory training programme:
- Led by our amazing in-store trainers and coaches.
- Designed to immerse you in the Starbucks culture and set you up for success.
- Delivered in our stores.
- Opportunities to learn on the job, supported by your manager.
Benefits
In return, you'll receive:
- A competitive starting salary.
- Holiday:
- 28 days a year (including Bank Holidays).
- Free perks:
- Drinks and one item of food when you’re on shift.
- Free bag of coffee each week.
- Discounts:
- 30% on food, beverages, and merchandise.
- Various discount schemes with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
- Compensation & Care:
- Bean stock options for all partners (own part of Starbucks!).
- Life assurance.
- Home Sweet Loan (Interest-free loans, payable over 12 months to help pay rental deposits).
- Support & Growth:
- Free 24/7 Employee Assistance Programme for you and your family.
- Comprehensive training (including coffee knowledge!).
- Access to Starbucks Global Academy (our online learning platform to continuously develop yourself).
- Recognition and Rewards:
- Recognition schemes and monetary awards for:
- Long service.
- WOWing customers.
- Fellow partners.
- Recognition schemes and monetary awards for:
- Career Opportunities:
- Great long-term career opportunities in:
- Store operations.
- Support centers.
- Great long-term career opportunities in:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Starbucks?
So, if you’re looking for a new opportunity, with us, you’ll:
- Be welcomed.
- Be challenged.
- Be inspired.
- Be heard.
- Belong.
Application Process
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners are treated fairly, without regard to:
- Race
- Religion
- Sex
- Nationality
- Age
- Physical or mental disability
- Sexual orientation
- Marital status
- Gender identity and expression
Our hiring process:
- Application
- CV review
- First stage interview
- Second stage interview
- Offer and onboarding
At Starbucks, there’s always room for one more. Know someone who would be a perfect fit? Share this opportunity with them!
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