Starbucks EMEA
Assistant Manager
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Assistant Manager – Join Our Leadership Team
About the Role
We’re on the lookout for passionate leaders at Starbucks. Not only do you get to enjoy our coffee—you become part of a vibrant community where growth, connections, and opportunities are brewed in.
As an Assistant Manager, you’ll play a crucial role in shaping Starbucks’ future. Your voice shapes everything—from operational excellence to exceptional customer experiences. Empowered with responsibility, you’ll drive commercial success, uphold brand standards, and nurture your team.
No two days are the same. Each shift brings new challenges, opportunities to innovate, and moments to champion our mission of fostering community through coffee.
Key Responsibilities
Core Leadership & Operations
- Lead shifts to deliver outstanding commercial results and world-class customer experiences, ensuring all team members (partners) succeed
- Own KPIs including labour efficiency, waste reduction, and sales performance—turning metrics into actionable improvements
- Schedule shifts to align roles with routines, then adapt as needed to optimise customer flow and feedback
- Monitor team performance, provide coaching and feedback, and celebrate partner achievements
- Replace the store duty manager when scheduled; be accountable for all operational and personnel decisions during your shift
- Maintain brand standards in every detail—product quality, service consistency, and operational completeness
- Analyse financial/operational data to make data-driven decisions that enhance shift performance
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Team Development
- Train and mentor partners to ensure quality, efficiency, and service excellence
- Identify and embed new initiatives and product launches at store level
- Engage closely with senior management and community leaders to uphold Starbucks’ reputation
Compliance & Safety
- Ensure compliance with health & safety, food safety, security, and store policies
- Act as the face of the store—leading from the front and representing the brand
Operational Variability
- Beware: this role involves flexible hours, including early mornings, evenings, weekends, nights, and holidays.
Requirements & Experience
- Proven experience leading teams in fast-paced, customer-focused retail or hospitality environments
- Strong belief in Starbucks’ mission and values—delivering our vision to customers and team members
- Commercial acumen to interpret performance data and take decisive action
- Confidence in managing people and prioritising operations
- A growth mindset and passion to grow in your leadership career
- Ability to thrive in a dynamic environment where adaptability is key
Why Join Starbucks? – Our Investment in You
Culture & Community
- Your opinions **make a real difference”—here you belong, whether it’s leader or newest team member
- A welcoming culture where creativity, collaboration, and contribution are valued
Benefits & Perks
As part of the Starbucks family, you’ll enjoy:
- 28 days holiday per year (including Bank Holidays)
- Free drinks + one meal every shift
- Stock options (“Bean Stock”)—customers own a real stake in the company!
- Training: In-store programmes (led by coaches) + Starbucks Global Academy (our online learning platform)
- Weekly coffee bag + 30% partner discount on drinks, food, and merchandise
- Partnerships: Discounts through Perks at Work (phone plans, gyms, flights, hotels, etc.)
- Life assurance + Home Sweet Loan (rental deposit assistance)
- 24/7 Employee Assistance Programme (for you and your family)
- Recognition rewards for outstanding performance and long service
- Career growth—whether guiding a store or advancing in support roles
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Our Commitment to You
- From application to onboarding, our process is designed to highlight diversity and inclusion. Here, you’ll be treated fairly—factors like race, religion, gender, disability, sexual orientation, and more are irrelevant to opportunity.
- Gift the chance at Starbucks—there’s always room for one more.
The Career Journey
- Application → CV Review → First Stage Interview → Final Interview → Offer & Onboarding
Foot in the door: Introductory training programmes—delivered on the ground with expert mentors to settle you into Starbucks culture.
Spread the Word
Do you know someone right for the role? Share this opportunity—they’ll find a role where they belong, and you’ll always have one more cup in your lineup. ☕✨
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