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Assistant Manager – Starbucks
About the Role
We’re transforming the pace of life for most people every day—at Starbucks. And we’re looking for leaders to join us.
Join our team as an Assistant Manager and find your place at Starbucks. Help shape the brand’s future by driving commercial success, setting the standard for service excellence, and empowering the partners (employees) around you.
Here, your voice, leadership, and commitment are brewed into everything we do. You’ll be championing our mission, values, and experience—fulness, for customers and partners alike.
Key Responsibilities
As an Assistant Manager, your typical day could include leading shifts, driving commercial performance and world-class service while ensuring every partner feels valued. You’ll:
Leading and Operating
- Lead shifts to deliver commercial results and create exceptional customer experiences
- Ensure every partner (colleague) is set up for success through mentorship and support
- Take full ownership of store KPIs, including:
- Labour efficiency
- Waste reduction
- Sales performance
- Manage shift deployment to meet staffing plans while optimising customer experience
- Act as duty manager on your scheduled shifts, directing all operations during your tenure
People Management
- Observe, coach, and provide feedback to partners on performance and development
- Recognise and celebrate partner achievements throughout the day
- Train and empower partners to meet extreme operational and service standards
Operational Excellence
- Maintain consistency in brand standards, food safety, security, and hygiene protocols
- Lead new product launches and brand initiatives at the store level
- Use data and metrics to drive informed decisions that enhance operational performance
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Personal Accountability
- Uphold responsibility for operational decisions and compliance with all store policies
- Adapt to fast-paced environments, including diverse working hours (early mornings, evenings, weekends, holidays, etc.)
Requirements
We seek leaders who thrive in dynamic, fast-paced retail or hospitality settings and bring:
- Proven leadership experience—leading teams, driving results, and fostering engagement
- A growth mindset with an appetite to grow your career at Starbucks
- Strong commercial acumen (ability to interpret metrics and drive profit through operational excellence)
- A customer-obsessed attitude aligned with our values: fully
- Resilience to manage peaks and pressures with confidence in both people and operating priorities
What You’ll Love
An Inclusive & Community-Driven Culture
The best part about this role? No two days are the same. Every shift offers challenges, triumphs, and chances to connect—with customers, partners, and fellow leaders. We know you belong when you’ve been challenged, inspired, and heard explicitly like at Starbucks.
Training & Development
Join our introductory training programme—designed to immerse you in Starbucks culture led by current and engaging store coaches.
- Free training (including coffee knowledge!) and access to the Starbucks Global Academy
- Continuous growth opportunities across the brand
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Benefits
We take care of those who take care of us. Benefits include:
- Competitive salary and 28 days holiday (with Bank Holidays)
- Free drinks and a meal on shift
- Bean stock options—own a share in Starbucks!
- 30% discount on food, drinks, and merchandise
- Weekly free bag of coffee
- Partner discounts (apparel, gym, travel, etc.)
- Life assurance, home deposit assistance (Home Sweet Loan), and financial wellbeing resources
- Employee Assist guaranteed 24/7—support for wellbeing
- Recognition and rewards via star schemes, huge monetary bonuses, and global career progression
Reasoning for Joining
- Build something incredible—feature long-term career opportunities within stores, head office, and support functions
- Proud to be Validation, working for a brand that cares about equity, inclusion, and community
Recruitment Process
- Application → CV review → First stage interview → Second stage interview → Offer & onboarding
At Starbucks, We Empower Diversity
We’re building an inclusive culture. Being your best isn’t about one version of a job—it’s about people expressing their whole selves. Starbucks is committed to diversity, transparency, and ensuring everyone has equal opportunity.
We’re Counting on You
You might know someone who’d thrive here. Share this opportunity—those who belong at Starbucks know it from the get-go.
Join us today for coffee and much more! 🌟
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