The Estée Lauder Companies Inc.
Assistant Manager Assistant Counter Manager
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Assistant Manager Assistant Counter Manager
Counter Manager – Bobbi Brown, Birmingham (Selfridges)
Hours: 37.5 hours per week (5 days)
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, serving as a steward of luxury and prestige brands globally. Their products are sold in approximately 150 countries and territories, under esteemed brand names including:
- Estée Lauder
- Aramis
- Clinique
- Origins
- M•A•C
- Bobbi Brown Cosmetics
- Aveda
- Jo Malone London
- BALMAIN Beauty
- and many more.
About the Role
We are seeking an inspirational and dynamic Assistant Counter Manager to play a key role in driving the success of the Bobbi Brown counter at Selfridges, Birmingham. This position supports the Store Manager in:
- Leading, coaching, and developing a team of Sales Associates
- Achieving sales, customer service, and operational targets
Ideal candidates must demonstrate: ✔ A passion for retail leadership in a fast-paced, luxurious beauty environment ✔ A track record of inspirational coaching to help teams reach their potential ✔ Drive and ambition for a long-term career in prestige beauty retail
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Our culture embraces diversity of thought and people, offering:
- Progressive career development
- Comprehensive training
- Competitive rewards and benefits
Key Responsibilities
-
Team Leadership:
- Guide and develop Sales Associates to ensure high performance
- Maintain a positive team culture, fostering individual growth
-
Sales & Customer Service Excellence:
- Drive counter sales targets through exceptional customer engagement
- Deliver authentic, personalized service that aligns with Bobbi Brown’s premium brand values
-
Operational Efficiency:
- Oversee inventory management and product availability
- Ensure accurate cash reconciliation and POS compliance
-
Retail Execution:
- Uphold selfridges’ retail standards while representing Bobbi Brown’s luxury positioning
- Adapt to peak shopping periods, including days, nights, weekends, and special events
Requirements
- Retail experience (preferably in cosmetics or prestige beauty)
- Proven supervisory skills with a successful track record of:
- Coaching teams to meet sales targets
- Improving customer service outcomes
- Operations expertise in:
- Inventory control
- Cash handling and POS reconciliation
- Ability to work flexible hours (early mornings, evenings, holidays, weekends, and major events)
- Familiarity with retail POS systems
- Full proficiency in Microsoft Office (Word, Excel, etc.)
- Must be eligible to work in the UK (evidence required upon interview)
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Compensation & Benefits
Our comprehensive benefits package includes:
- Health coverage: Medical, dental, and vision insurance
- Wellness and family support programs
- Life and disability insurance
- Competitive retirement savings plans
- Paid holidays and vacation time
- Education-related benefits
Eligibility for Commission/Bonus Plan: Full details will be shared during onboarding, subject to plan guidelines at the time of hiring.
About Us
We are an Equal Opportunity Employer. Women, minorities, veterans, individuals with disabilities, and all candidates are encouraged to apply. Reasonable accommodations for applicants with disabilities are available upon request.
Applicants may be screened using AI-assisted systems for resume comparison against this job description.
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