Pret A Manger
Assistant Manager (Front of House) - Luton Airport
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Assistant Manager (Front of House) - Luton Airport
Assistant Manager – Pret a Manger
Assistant Manager Pret here! We’re proud makers of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
At Pret, we help passionate, hardworking people (like you!) gain the confidence and skills to grow and choose their paths. Our success is proof: 80%+ of our Managers and 20% of our Support Centre teams—including our CEO, Pano—started on the shop floor.
What We’re Looking For
As an Assistant Manager, you’ll work alongside the General Manager to oversee daily store operations, ensuring smooth, high-quality service. You’ll:
- Inspire and lead your team to deliver outstanding customer service and consistently excellent food & coffee
- Foster a positive, inclusive work environment built on teamwork and camaraderie
- Drive efficiency across both front-of-house and back-of-house teams
- Uphold health and safety standards, manage stock ordering, stock takes, and reduce waste
- Mentor and develop team members, helping them grow with Pret
- Support prompt issue resolution and exceptional customer experiences
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Our Managers are leaders, inspirers, and drivers of their teams. They role-model Pret’s standards, wear many hats (from coffee-making to financial oversight), and bring their infectious passion to the shop—right down to the-spreadsheets level. We’re looking for someone just like that: a people person with a love for our brand, our team, and their own growth.
About You
We’re searching for an authentic, warm individual who embodies Pret’s vibe—someone who:
- Brings goodness each day – Your kindness and generosity make a real difference
- Passionately cares about customer service excellence
- Adds joy to the Pret experience (no small acts of kindness go unnoticed!)
Experience needed:
- Proven skills in retail or hospitality leadership—handling teams, driving profitability, and maintaining top-tier customer experiences.
What You’ll Get
Competitive Benefits & Perks
- Salary: £34,654
- Contractual bonus: 15% of monthly salary (paid quarterly)
- 33 days annual leave, increasing to 38 days with tenure
- Flexible Bank Holidays
- Free private medical insurance (with add-on options for family/partner)
- Pension Matching: 4% (thanks to Pret), rising to 5% after 5 years
- Life assurance (3x annual salary)
- Loyalty Awards (for 5, 10, 15, 20+ years’ service)
- Flexible Benefits Platform (lifestyle discounts)
- Staff Travel Loans
- Healthcare cash plan
- Financial wellbeing support
- Discounted mortgages (co-owned by Pret)
- Sabbatical after 3 years
- Volunteer opportunities with our charity, The Pret Foundation
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Everything Else
- Growth opportunities – Fully funded professional qualifications and apprenticeships (Level 3). Shadow internal roles, too!
- Belonging – Everyone is valued: diversity, inclusion, neurodiversity embraced.
- Variety – Professional speed and dynamic variety = broad skill-building.
- Purpose-driven team – From reducing food waste to supporting homelessness, we make a difference at The Pret Foundation.
Our Values
🌟 Happy Teams Happy Customers 🚀 Amazing Standards Every Day 🔄 Never Standing Still 🤝 Doing The Right Thing
The Interview Journey
- First Stage: Virtual interview via Microsoft Teams (60 minutes)
- Second Stage: Hands-on shop experience with a Pret team member (60 minutes)
Join Us!
We truly welcome everyone: Applications from women, people with disabilities, neurodiversity practitioners, ethnic minorities, and the LGBTQ+ community are especially encouraged.
If you need reasonable adjustments or recruitment support at any stage, please get in touch—the recruitment team stands ready to assist.
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