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Assistant Manager
Assistant Manager – Boots
Are you someone who enjoys leading from the front, supporting people and making things happen day to day?
At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — a space where they feel welcome, looked after, and want to return. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing that vision to life, supporting your team to deliver care that makes a real difference in customers’ and colleagues’ lives every day.
You’ll lead and support your team passionately, setting clear expectations, coaching individuals, and fostering growth — while also taking ownership of store operations, from assisting customers and managing compliant pharmacy services to driving performance standards and commercial success.
This is a hands-on leadership role, balancing people, performance, and operations. Whether you’re leading your team, shaping customer experiences, or ensuring smooth store operations, this is a chance to make a tangible impact every single day.
What You’ll Be Doing
As Assistant Manager, you’ll report directly to the Store Manager and roll up your sleeves on the shop floor, coaching your team and setting the standard for excellent care and strong commercial outcomes.
You Will:
- Lead your team to deliver strong performance in both customer care and commercial success
- Foster a positive, supportive work environment where employees feel confident, capable, and motivated
- Coach, develop and line manage your team through regular feedback, clear expectations, and goal-setting
- Manage the day-to-day operations of the store, including planning, scheduling, staffing, and workload prioritisation
- Maintain high standards across all areas of the store, ensuring it is clean, safe, and easy to navigate
- Oversee stock availability, cost control, and loss prevention
- Ensure full compliance, safety, and operational standards by completing audits, checks, and risk assessments
- Use data, reports, and in-store insights to identify opportunities and drive action
- Lead the store confidently in the absence of the Store Manager, making informed decisions and taking accountability for performance
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What You’ll Need To Have
Our Must-haves include: ✅ Experience leading a team in a customer-facing environment ✅ Proven ability to take ownership of performance and drive results ✅ Skills to inspire, coach, and manage performance ✅ Strong organisational abilities, including:
- Successfully planning rotas and staffing schedules
- Managing absence, workloads, and prioritisation ✅ A clear understanding of compliance, safety, and operational standards ✅ A collaborative personality, thriving in a team-centred environment ✅ Confidence in using systems, reports, and data to guide decision-making ✅ A passion for delivering both exceptional customer care and strong commercial results
Our Nice-to-haves: ✨ Experience in line management ✨ Following or willingness to work towards an NVQ2 in Pharmacy Services (or equivalent) or a UK pharmacy qualification ✨ Store operations experience, including stock management, loss prevention, or audits ✨ Background working in a pharmacy, healthcare, or regulated retail setting
Where Your Brilliance Can Take You
At Boots, your career can grow as far as your ambition takes it.
As an Assistant Manager, you'll be in the perfect position to develop leadership skills and take your next career step. Opportunities include:
- Moving into a larger or more complex store, specialising in areas such as Operations, Beauty, or Pharmacy to deepen expertise while continuing to grow as a leader.
- Progressing into senior leadership roles, such as Deputy General Manager in a flagship location or stepping into a Store Manager position.
- Exploring career paths beyond stores, including roles in our Nottingham Support Office across Commercial, HR, Marketing, Buying, Strategy, Finance, and Supply Chain.
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With us, you’ll have access to tools, training, and support to thrive and build a career you’re truly proud of.
Rewards Designed For You
Boots offers a competitive benefits package to support your lifestyle and long-term growth:
💡 Boots Retirement Savings Plan 🏪 Generous employee discount across Boots and partner brands 🎁 Discretionary annual bonus 👶 Enhanced parental leave (maternity, paternity, and adoption) with enhanced pay and gift cards for new parents ⏰ Flexible benefits scheme, including holiday buy, gym discounts, life assurance, and more 💤 24/7 support through our Employee Assistance Programme (TELUS Health)
As part of our rewards and benefits, we offer MyBoosts, a scheme to help you make the most of everything Boots has to offer. Discover more at http://boots.jobs/rewards.
A Bit About Us
At Boots, we’re proud to be an equal opportunity employer, committed to creating a workplace where everyone feels welcome, supported, and free to be themselves. We believe that when our team feels valued and included, they thrive—and that’s how we make a difference for our customers and colleagues.
What’s Next?
If you apply, our team will keep you informed about application outcomes and next steps. For full-time roles, we’re open to discussing part-time or job share options. If you require additional support during the application or interview process, we’ll make reasonable adjustments to help you shine.
We look forward to hearing from those who want to be brilliant with Boots.
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