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Assistant Manager
LOVISA
Company Overview
Lovisa is a fast-growing, fashion-forward jewellery brand established in 2010, now operating over 900 stores across 37+ countries and listed on the ASX. Specialising in on-trend, ready-to-wear jewellery inspired by global runway and street style, they introduce 150 new styles weekly.
Lovisa fosters a diverse and global team, celebrating varied cultures and perspectives. Employees are encouraged to be passionate, dedicated, and customer-focused, embodying the core belief: “It’s about the customer, always”. The company offers growth opportunities with an international retailer expanding worldwide.
Role Description: Assistant Manager (Greenhithe)
- Position: Full-time, on-site, under the guidance of the Store Manager
- Key Focus: Supporting daily store operations and team leadership to drive sales and customer satisfaction
- Core Responsibilities:
- Lead by example on the sales floor, ensuring exceptional customer service and adherence to high visual merchandising standards
- Supervise and coach team members, including recruitment, onboarding, and performance feedback
- Assist with scheduling, stock management (deliveries, replenishment, stockroom organisation), and loss prevention
- Monitor store performance, implement company policies, and cultivate a positive, fashion-aligned culture reflective of Lovisa’s brand values
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Requirements
Must-Have:
- Experience in retail or customer-facing roles, ideally in fashion, accessories, or fast-moving consumer goods
- Supervisory or team leadership experience (coaching, staff development, performance feedback)
- Strong customer service skills, prioritising needs and maintaining a customer-first approach
- Basic commercial/sales acumen (KPIs, visual merchandising, store presentation)
- Organisation and time management (multi-tasking, high-tempo environments)
- Clear, respectful communication, able to engage with diverse teams and customers
- Comfort with retail technology (POS systems, inventory tools, email) -Availability for flexible shifts (weekends, evenings, holidays, per store needs)
- Interest in fashion/jewellery trends and eagerness to represent Lovisa’s brand
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Desirable (Not Mandatory):
- Previous Assistant Manager or Keyholder experience
- Formal qualifications in retail, business, or related fields
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