BoyleSports
Assistant Manager - Leyland Part Time
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Job Title: Assistant Manager
Function/Department: Retail Location: Leyland Reporting To: Shop Manager
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, ensuring the smooth running of the store and team operation. Key duties include:
- Assisting the Shop Manager with daily operations
- Leading the shop independently in their absence
- Managing opening/closing procedures, team leadership, and cash management
- Delivering excellent customer service while ensuring robust operational adherence
Key Responsibilities
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Support the Shop Manager with the efficient day-to-day running of the shop and team.
In the absence of the Shop Manager, lead the following:
- Opening & closing the shop
- Managing/training the Shop Team (e.g., attendance tracking, performance monitoring)
- Cash handling & security protocols
- Company Time & Attendance system (adhering to usage and enforcing compliance)
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Set an example by maintaining high shop standards and driving the team to excel.
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Encourage open communication, misison ideas, and align team efforts toward improvement.
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Focus on shop performance outcomes to identify growth opportunities.
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Deliver outstanding customer service experiences, prioritising accuracy and engagement.
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Train the team to uphold high-service standards effectively.
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Accept & process customer bets across channels (terminals, EPOS transactions, etc.), ensuring efficiency and confidentiality.
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Act as a Brand Ambassador, introducing customers to the multi-channel & digital offerings.
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Ensure robust compliance with operational, financial, and security policies.
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Conduct Social Responsibility duties responsibly.
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Knowledge, Skills & Experience
Essential Requirements
- Ability to lead teams confidently and inspire collaboration.
- Strong interpersonal skills—builds trust, rapport, and trustworthiness.
- Excellent verbal/written communication to provide clear guidance and feedback.
- Adaptability & initiative to drive innovation and resolve problems creatively.
- Results-driven mindset, with energy to mentor peers and foster continuous growth.
- Passion for customer-centric service and a people-person attitude.
- Interest in sporting events/industry, with confidence to engage customers.
- Brand advocacy and aspiring to advance within the organisation.
Desirable (but not Essential)
- 1+ year of retail supervisory experience (Assistant Manager/Supervisor).
- Prior experience in betting/sport-related roles (not mandatory; full training provided).
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