BoyleSports
Assistant Manager - Maidstone
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Manager - Maidstone
Assistant Manager Function/Department: Retail Reporting To: Shop Manager Location: Maidstone
About the Role
As Assistant Manager, you will be responsible and accountable for the shop and the team in the absence of the Shop Manager. You will assist in the smooth running of the store, ensuring high standards are maintained throughout the day. This includes accepting and paying out bets, managing staff, and delivering excellent customer service. You will have the duty of opening and closing the business, and in the Shop Manager’s absence, will manage all shop operations.
This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and is committed to delivering exceptional customer experiences.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the store and the team.
- In the absence of the Shop Manager:
- Lead the management and operation of the shop, including:
- Opening and closing procedures
- Managing and guiding the Shop Team
- Cash management and security procedures
- Administering the company’s Time and Attendance system, ensuring all team members comply
- Lead the management and operation of the shop, including:
- Set a strong example by leading by example to maintain high standards of shop presentation.
- Foster an environment of open communication and actively encourage team members to share ideas for improvement.
- Focus on improving store results by identifying opportunities and driving team performance.
- Guarantee an outstanding customer experience for all customers.
- Train and guide your team to deliver excellent customer service.
- Accept bets in accordance with company procedures, inclusive of taking and processing customer bets through betting terminals and EPOS System without delays.
- Act as a Brand Ambassador and introduce customers to the company’s multi-channel/digital offerings.
- Ensure compliance with all operational procedures, including cash management and security protocols.
- Adhere to Social Responsibility duties.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Strong interpersonal skills and the ability to build excellent working relationships with colleagues.
- High level of trustworthiness and integrity, embodying a strong role model ethic.
- Exceptional communicator, able to give clear guidance, feedback, and encourage participation.
- Adaptability to handle varying situations while effectively implementing innovative solutions.
- Strong problem-solving and creative thinking skills.
- Drive and initiative to develop yourself and your team constantly.
- An unwavering commitment to customer service excellence.
- Friendly and approachable ("a keen interest and enthusiasm for people").
- Interest and confidence in engaging with sporting industry/events and building customer rapport.
- Ambitious, motivated, and eager to progress within the company.
- Prepared to promote the company brand and maintain a high standard of results-focused performance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Skills and Experience
- Preference for 1-year experience as an Assistant Manager or Supervisor in retail.
- Additional bonus for industry experience, though training is provided to build knowledge on sport and betting-related matters.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills