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Assistant Manager
Assistant Manager at Starbucks
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.
Here’s an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here, your voice is brewed into everything we do.
As an assistant manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for:
- Operational standards
- Partner engagement
- Key performance indicators
Responsibilities
To be successful in this role, you’ll need:
- Previous experience in leading a team in a dynamic, fast-paced, and customer-focused retail or hospitality environment
- Champions our mission and values to create our Starbucks experience for our customers and partners
- Commercial acumen with the ability to:
- Translate metrics into actions
- Confidently manage both people and operational priorities
- A growth mindset and appetite for:
- Growing your leadership career
The best part about this role: no two days are ever the same! As an assistant manager,
- Working in one of our dynamic stores, alongside your store leadership team, you’ll:
- Set the example and lead from the front with on shift.
A typical day could include:
- Leading shifts with a focus on:
- Commercial results
- World-class customer experience
- Ensuring every partner is set up for success
- Taking ownership of our KPIs including:
- Labour efficiency
- Waste reduction
- Sales performance
- Ensuring shift deployment meets:
- Planned roles and routines (adjusting to optimise customer experience)
- Observing partner performance and:
- Coaching and providing feedback
- Recognising and celebrating partner achievements
- During shifts and afterward
- Acting as the store’s duty manager when scheduled, being accountable for all:
- Operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent:
- Quality
- Efficiency
- Service excellence
- Leading and embedding new:
- Initiatives
- Product launches at store level
- Maintaining compliance with:
- Health & safety
- Food safety
- Security standards
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Working Conditions
Given the nature of our stores, working hours could include:
- Early mornings
- Evenings
- Weekends
- Nights
- Holidays
Perks/Developments
All our retail store partners begin their careers with us by undertaking an introductory training program:
- Led by our amazing in-store trainers and coaches
- Designed to immerse you in Starbucks culture and set you up for success
These training programs are delivered in our stores and provide partners with the opportunity to:
- Learn on the job
- Be supported by their managers
Benefits
We’ll offer you a competitive starting salary and benefits such as:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training
- Including coffee knowledge!
- Access to Starbucks Global Academy, an online learning platform to develop yourself
- A free bag of coffee each week
- 30% partner discounts on:
- Food
- Beverages
- Merchandise
- Discounts with local and national retailers:
- Cell phones
- Gym memberships
- Entertainment tickets
- Hotels, etc. (via Perks at Work platform)
- Life assurance
- Home Sweet Loan (Interest-free loans, repayable over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme for you and your family
- Recognition schemes featuring:
- Monetary awards for:
- Long service
- Remarkable customer service ("WOWing customers")
- Fellow partners' contributions
- Monetary awards for:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Great long-term career opportunities:
- Within stores
- And our support centres
Process
Application → CV review → First-stage interview → Second-stage interview → Offer and onboarding
Inclusivity Statement
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly without regard to:
- Race
- Religion
- Sex
- Nationality
- Age
- Physical or mental disability
- Sexual orientation
- Marital status
- Gender identity and expression
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more. All retail store partners begin careers here with the same introductory training programs.
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