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Assistant Manager
Are you someone who enjoys leading from the front, supporting people and making things happen day to day?
At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust, somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing this to life, supporting your team to deliver care that makes a real difference to customers and colleagues in the moments that matter.
About the Role
You’ll lead and support your team day to day — setting clear expectations, coaching individuals, and helping them grow — while also taking ownership of how things run. From assisting customers with their needs and supporting safe, compliant pharmacy services, to driving results behind the scenes, you’ll be at the heart of operations.
This is a hands-on leadership role where you’ll balance people, performance, and operations:
- Leading your team
- Shaping the experience for customers and patients
- Taking ownership of store running and performance
If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.
What You’ll Be Doing
As an Assistant Manager, you’ll report to the Store Manager and will be right on the shop floor, coaching, supporting your team, and demonstrating how great care and strong commercial performance align.
Key Responsibilities
You will:
- Lead your team to deliver strong performance while ensuring excellent customer care for all patients.
- Create a positive, supportive team environment where employees feel confident, capable, and motivated.
- Coach, develop, and line-manage your team through regular conversations, feedback, and setting clear expectations and goals.
- Be responsible for daily store operations, including:
- Planning, scheduling, and staffing
- Prioritising workloads efficiently
- Maintain high standards across the store:
- Ensuring it is clean, safe, and easy to shop in.
- Take ownership of:
- Stock availability and control
- Cost management and loss prevention
- Ensure compliance, safety, and regulatory standards by:
- Conducting audits and risk assessments
- Completing necessary checks
- Leverage data, reports, and in-store insights to identify opportunities and drive action.
- Lead the store confidently when the Store Manager is absent:
- Accountability for decisions and performance.
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Requirements & Qualifications
Must-Have Experience & Skills
✔ Experience leading a team in a customer-facing environment. ✔ Proven ability to take ownership of performance and drive results. ✔ Capable of inspiring, coaching, and leading team members while managing performance. ✔ Strong organisational skills, including:
- Rotas and staffing management
- Handling absence and prioritising workload ✔ Clear understanding of compliance, safety, and operational standards. ✔ Collaborative mindset, suited for performance in a team-centered environment. ✔ Confidence using systems, reports, and data to make decisions. ✔ Passionate about delivering excellent customer care while achieving commercial outcomes.
Nice-to-Have Experience
- Experience in line management.
- Store operations experience, such as:
- Stock management
- Loss prevention
- Auditing processes
- Background in:
- Pharmacy, healthcare, or regulated retail environments
- NVQ2 in Pharmacy Services (or equivalent UK qualification) OR a commitment to pursuing such a qualification.
Career Growth & Development
At Boots, your career can scale as boldly as your ambition. As an Assistant Manager, you’re in the perfect position to build your leadership skills and step into your next role.
Potential Career Progression
You could advance into:
- Larger or more complex store leadership, with a focus (e.g., Operations, Beauty, Pharmacy).
- Senior leadership roles, such as:
- Deputy General Manager (in flagship locations)
- Store Manager (leading your own store).
- Roles beyond stores, including:
- Commerical
- HR
- Marketing
- Buying
- Strategy
- Finance
- Supply Chain (in our Nottingham Support Office).
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Rewards & Benefits
- Boots Retirement Savings Plan for secure financials as you grow with us.
- Generous employee discount across Boots and partner brands.
- Discretionary annual bonus.
- Enhanced benefits for families, including:
- Paternity, maternity, adoption pay
- A welcome gift for expectant or adopting employees.
- A flexible benefits scheme, featuring:
- Holiday buying options
- Gym discounts
- Life assurance
- 24/7 counselling and wellbeing support through our Employee Assistance Programme (TELUS Health).
- Additional perks available through MyBoosts, our initiative to help you maximise your enjoyment and enhance your work life.
More information on our rewards? Visit http://boots.jobs/rewards. [Eligibility applies; exclusions may apply.]
Our Values
At Boots, we’re an equal opportunity employer and are committed to:
- Creating an inclusive and supportive workplace where everyone is free to be themselves.
- Valuing our team members, because we believe that a diverse and engaged workforce helps us deliver outstanding care for both colleagues and customers.
Next Steps
If you’re interested, our team will reach out to share the outcome of your application or detail the next steps.
We welcome applications from everyone, including part-time or job share options if the role is full-time.
If you need support during the application and interview process, let us know—we’ll make sure to provide reasonable adjustments so that you can perform at your best.
We look forward to hearing from you.
Be brilliant with Boots.
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