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Assistant Reservations Manager – The Peninsula London
An exceptional opportunity to join our high-profile flagship hotel in London.
The Peninsula London is pleased to announce that we are seeking an Assistant Reservations Manager who will report to the Reservations Manager. This role will primarily focus on Rooms Reservations, ensuring upkeep and constant improvement of The Peninsula Service Principles while driving maximum revenue contribution.
About the Role
- Market-leading remuneration, including service charge and attractive benefits
- Join Peninsula’s award-winning group, working alongside an experienced team
Key Accountabilities
- Support directing the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.
- Implement and maintain a cross-selling program, capturing all opportunities (e.g., F&B offerings), and meeting total revenue targets to generate incremental income.
- Maintain strong cross-departmental communication to enhance the guest experience.
- Apply in-depth knowledge of:
- Rooms configurations and features
- Culinary offerings
- Robust revenue-generating strategies to maximise both Rooms and F&B sales and revenues.
- Collaborate with the Manager to achieve and exceed KPIs, including:
- Labor turnover
- Abandon call rates
- Quality audits
- Response time (email & phone)
- Support the Manager in:
- Hiring
- Developing & motivating
- Supervising & coaching
- Department employees to align with hospitality standards (mission, vision, values, and core HSH Principles).
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General Requirements
- Relevant experience in Front Office/Reservations Operations within a luxury international property.
- High proficiency in:
- Hotel systems
- Microsoft Office
- F&B systems
- A passion and appreciation for quality luxury hotel service, with:
- Exceptional communication skills
- Advanced time management & organisation
- High adaptability & a naturally positive attitude
- Flexibility and capability to perform under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
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Jessica, London
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