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Assistant Manager
Assistant Manager – Gunwharf Quays
Location: Gunwharf Quays Hours: 40 per week (Must be fully flexible across 7 days including weekends, evenings, and holidays)
About Wolverine Worldwide
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories, operating in over 200 countries. Comprising iconic brands like:
- Bates
- Chaco
- Cat Footwear
- Harley Davidson Footwear
- Merrell
- Saucony
- Sweaty Betty
- Wolverine
The company’s mission is to empower, engage, and inspire consumers with a passion for excellence and innovation at every step.
About the Role
As an Assistant Manager, you will be a dynamic force in resolving challenges, fostering creativity, and driving customer and team loyalty. This role offers the chance to develop retail management skills and grow within the team, supporting the Store Manager in key operational, sales, and team-building responsibilities.
Core Objectives
- Act as a moral and operational leader, embedding our brand values.
- Drive sales, maintain commercial standards, and ensure compliance with policies.
- Foster inclusive collaboration, workplace harmony, and team well-being.
- Partner with the manager to create innovative marketing strategies that enhance the customer experience.
- Oversee stock management, visual merchandising, and store KPIs to deliver retail success.
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Key Responsibilities
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Leadership &Culture:
- Set an example as a role model, motivating the team with positivity.
- Champion an inclusive, energising atmosphere between colleagues and customers.
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Customer Experience:
- Deliver exceptional service that reflects brand values.
- Deploy authentic customer service to meet and exceed customer expectations.
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Operational &KPIs Support:
- Collaborate with the Store Manager to analyse and improve performance metrics.
- Lead product knowledge training and consult with customers.
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Team &Environment Building:
- Encourage accountability, teamwork, and employee growth.
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Store Management Support:
- Share operational responsibilities like store openings/closing, cash handling, merchandising, and maintenance.
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Peer Training &Advice:
- Serve as the go-to expert for product knowledge and customer consultations.
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Regulatory Compliance:
- Ensure adherence to health, safety, and company policies.
Knowledge, Skills & Ability Requirements
- Previous experience in fast-paced, customer-facing retail roles.
- Leadership or supervisory experience preferred but not mandatory.
- Ability to thrive in flexible, adaptable environments (mornings, evenings, weekends, holidays).
- Independent, ambitious drive to exceed targets for both individual and store performance.
- Strong multitasking skills and ability to manage pressure effectively.
- Deep passion for Wolverine’s brands and lifestyles.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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