Crew Clothing Company
Assistant Manager
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Assistant Manager
Assistant Manager – Hexham (Full Time, 37.5 hours per week)
At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.
We believe in collaboration, kindness, and creativity, in celebrating our successes and championing our customer at every step. From 1993 to now, people have always been at the heart of everything we do—it’s in our name: Crew.
Purpose of the Role
- Drive consistent improvement in store sales, KPIs, and other areas of success.
- Assist in recruiting, retaining, motivating, and developing the team.
- Maintain exceptional visual merchandising standards.
- Create a shopping experience that consistently delights customers.
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Responsibilities
- Achieve sales targets by showcasing passion for the product and brand.
- Provide accurate, knowledge-rich customer service, including product features, benefits, and stock details.
- Promote our multi-channel shopping options for maximum customer satisfaction.
- Ensure an inviting and welcoming atmosphere for every visitor.
- Process sales transactions with care and in accordance with company guidelines.
- Exude flexibility to meet the store’s operational demands.
Required Skills and Experience
Essential
- Strong customer service orientation.
- Excellent communication skills.
- Retail experience (preferably in fashion).
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Desirable
- Proficiency in computer/IT systems.
- Experience working within a luxury fashion brand.
Key Skills
- Fashion Retail
- Customer Service
- Cash Handling
- Visual Merchandising
Benefits
- Uniform Contribution: Gain a professional look without extra cost.
- Future-Focused Pension Plan: Built for long-term security.
- Rewarding Referral Program: Earn recognition and incentives for bringing in colleagues.
- Comprehensive Professional Development: Opportunities to grow your career.
- Empowering Work Environment: A supportive culture that nurtures your success.
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