Frasers Hospitality
Assistant Meeting and Events Operations Manager
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Assistant Meeting and Events Operations Manager
Assistant Meetings & Events Operations Manager
Location: Avon Gorge, Bristol
Contract: Permanent
Rate of Pay: OTE of up to £13.70 per hour (includes Tronc and Retention Bonus)
About the Role
From intimate meetings for six guests to 100-cover weddings, your role is critical to making every moment special—you create unforgettable memories.
As Assistant Meetings & Events Operations Manager, you’ll be:
- On the front line, ensuring everything runs flawlessly
- Leading your team to deliver flawless service and immaculate room setups
- Ensuring guests feel exceptional from arrival to departure
This isn’t an office-based role. It’s hands-on, fast-paced, and demands genuine passion for delivering exceptional live events.
Responsibilities
- Operational Leadership: Take charge of event spaces—ensure they’re staged perfectly and served impeccably throughout the day.
- Guest Experience: Be the welcoming face for all attendees; cultivate strong relationships to boost repeat bookings.
- Team Coordination: Lead setup, service execution, and smooth clearance at events.
- Quality Control: Ensure every detail aligns with brand standards.
- Cross-Team Collaboration: Work closely with the Front Office Manager and Bar & Bistro Manager.
- Duty Coverage: As required, manage Duty Manager responsibilities.
- Guest Advocacy: Go the extra mile to leave a lasting positive impression on attendees.
Requirements
- Not formal requirements? Not needed. We value:
- Attitude: Approachable, energetic, and proactive.
- Passion for Hospitality: Deeper than a 9-to-5 mindset—this role demands movement, leadership, and empathy.
- Warm Professionalism: Hospitality isn’t just a job; it’s an experience.
- Physical Stamina: This is a hands-on role. You’ll be walking, navigating spaces, and leading teams in a dynamic environment.
- Teamwork & Adaptability: You’ll thrive in a fast-changing backdrop where no two events are the same.
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Experience is beneficial but not mandatory. If you genuinely love making others feel valued and can reckon how to bring people together, we want to hear from you.
Benefits
We’re committed to making your work experience rich, rewarding, and reflective of our exceptional service – here’s how:
Financial Perks
- Flexible Pay: Upfront access to earnings via Wagestream, with tools to budget and save.
- Transparent Reward: Post-probation:
- Annual performance bonuses tied to clear KPIs.
- Basic Life Assurance, and Critical Illness Cover.
Lifestyle & Discounts
- Accommodation:
- Staff Room Rates from £40/night at Hotel du Vin, Malmaison, and Frasers properties.
- 50% off best available rooms through the Friends & Family package.
- Food & Dining:
- 35% off across our Brasseries, Bistros, and locations.
- High Street Shopping:
- Savings of 5% - 10%+ on a portfolio of high-street retail and services (fashion, holidays, leisure, etc.).
- Books & Culturally Beneficial Spend: "Every £1 off awarded by bi-monthly draw!"
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Wellbeing & Work-Life Blend
- Payday Mini Retreats: From Payday Lunch Treats to National Popcorn Day celebrations.
- Wellbeing Calendar: Events like Mental Health Awareness Month promote holistic health.
- Free Health Checks: Comprehensive medical, dental, and optical coverage (£5/month option).
- Seasonal Volunteer Days: Get two paid days off per year to volunteer for sustainability/repurpose charities.
Career Growth
- Apprenticeships: Fully funded programmes to advance your career.
- Anniversary Stays: Book free Dinner, Bed & Breakfast for your 1st, 3rd, and 5th years of service.
Community & Purpose
- Voluntary Giving: A portion of your revenue goes to the The Brain Charity, empowering the neurological community.
- Attendance Benefit: Free consultancy via our 24/7 Employee Assistance Programme for you and your family.
Uniforms
oling in workwear that matches our standards—not those laughs from 70’s workplace, we’ve got you sorted without the garbagealution aesthetic.
Equal Opportunities
Frasers, Malmaison, and Hotel du Vin embrace diversity. We proudly welcome applications from all backgrounds without regard to race, sex, disability, religious belief, sexual orientation, or age. Unconsciously bias-free hiring and culture.
Let’s make magic happen together. Click "Apply Now" to explore further.
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