Valor Hospitality Careers - UK
Assistant Night Manager
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# Assistant Night Manager The Medlock, Etihad Campus, Manchester
Position Overview
Salary: £37,000 per annum
At The Medlock, a Radisson Blu hotel opening at the heart of Manchester’s Etihad Campus, we’re revolutionising city-centre hospitality. As the Assistant Night Manager, you’ll support overnight operations at this newly opened 401-key hotel, ensuring seamless, secure, and personalised guest experiences even as the city sleeps.
Located within Etihad Campus—home to Manchester City Football Club and a new hub for sport, entertainment, and culture—this role will allow you to play a key part in delivering an unforgettable stay, fostering warmth and passion in every interaction.
Key Responsibilities
Principle Accountabilities
- Support the Night Manager in leading a high-performing overnight team, ensuring smooth, safe, and consistent operations.
- Oversee guest services outside peak hours, including:
- Handling late arrivals, early departures, and overnight requests with efficiency and care.
- Resolving guest queries with confidence, professionalism, and a personal touch.
- Guiding staff in delivering Medlock standards—bringing structure, reassurance, and pride to the team.
- Maintain a calm, welcoming presence across the hotel, ensuring every guest feels valued, no matter the time of day.
- Champion the enhancing hotel culture and experience, extending our Manchester-based personality to overnight operations.
Team & Leadership Focus
- Foster a productive, inclusive team spirit, celebrating individuality and building confidence.
- Lead by example—communicating clearly, remaining composed under pressure, and embodying the Medlock ethos.
- Champion engagement and excellence, ensuring high standards across all night operations.
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Guest Experience
- Provide exceptional hospitality during low-traffic periods, making every stay feel intentional and effortless.
- Collaborate with front-of-house teams to ensure a cohesive and seamless experience throughout the night.
About Valor Hospitality & The Medlock
The Medlock is part of Valor Hospitality, a local leader under City Football Group. We’re pioneering a vibrant new lifestyle hotel within Manchester’s fast-evolving sports and entertainment district, aiming to be a top-tier destination for fans, teams, and events globally.
Our team is passionate about building something special together—backed by global hospitality expertise but rooted in Manchester’s grounded, professional, and warm culture.
What You’ll Bring to the Role
Personality & Skills
- A natural warmth—hospitality that feels authentic, script-free, and unapologetically human.
- Natural leadership: You’re calm, dependable, and solution-focused, even in high-pressure moments.
- Passion for people: You develop teams, inspire confidence, and nurture a positive environment.
- City pride: You embody Manchester’s individuality and connect with our vibrant community.
- Strong communication: You’re a collaborative leader who values honesty and clear connection.
Experience Required
- Previous experience in hotel customer service, preferably in an Assistant Night Manager or similar role.
- Experience in a premium, design-led, or lifestyle-orientated property (a plus, but not essential if paired with the right teamwork mind-set).
- Demonstrated ability to work autonomously and adapt to shifting priorities.
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Why Join Us?
Opportunities
✔ Part of a pre-opening team launching one of Manchester’s most exciting hotels. ✔ Work with City Football Group, Valor Hospitality & Radisson Hotel Group—combining local mentality and global expertise. ✔ Career growth in a hotel leading the Manchester hospitality scene.
Competitive Pay Package
Core Salary: £37,000 pa
Exclusive Benefits:
- Exclusive & family discounts on stays (from £30 per night B&B at our UK hotels) and dining (50% off in-house).
- Cycle to Work Scheme: Up to 40% savings on bike purchases.
- Generous refer-a-friend rewards, starting at £250.
- Free meals while on shift, and high-street discount partnerships.
Wellbeing Initiatives
- Wellbeing Calendar: Free activities including healthy lunches, work-life balance workshops, and treats.
- Employee Assistance Programme: Free, 24/7 confidential advice for health, fitness, or family needs.
- Healthcare Cash Plan options: From just £5/month.
Application Notes
- Start Date: Expected 6th July 2026—but we’re open to top talent now.
- Important: We regularly review applications, and reserve the right to close this role early.
- Equality & DBS: We promote equal opportunity and all UK-based roles require a DBS check before starting.
- Proof of Eligibility: Employment is subject to work authorisation in the UK.
Ready for Your Next Chapter?
If you’re passionate about people, hospitality, and making a community’s rhythm feel alive 24/7, we want to hear from you. Apply now and help us build something legendary at The Medlock.
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