Hilton Hotels & Resorts
Assistant Night Manager
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Company Description
As the most recognized hospitality brand in the industry, Hilton Hotels & Resorts is a trusted destination for guests around the globe. With 600+ hotels in exciting destinations worldwide, Hilton is synonymous with exceptional hospitality, inspiring design, and award-winning bars and restaurants. We are committed to creating memorable experiences for our guests. We Are Hilton. We Are Hospitality.
Role Description
This is a full-time, on-site role for an Assistant Night Manager located in Reading. The Assistant Night Manager is responsible for:
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- Overseeing nightly operations
- Ensuring the security and safety of the hotel and its guests
- Handling guest queries and complaints
- Managing night staff
- Maintaining high levels of customer service
Other responsibilities include:
- Conducting nightly audits
- Preparing reports
- Supporting the Night Manager in all aspects of hotel management
Qualifications
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- Customer Service and Guest Relations skills
- Leadership and staff management experience
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems and procedures
- Ability to work overnight shifts and flexible hours
- Previous experience in hospitality management is a plus
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
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