Detailed Job Description And Main Responsibilities

MAIN RESPONSIBILITIES

The post holder works as part of a team under supervision and will:

• Participate in the delivery of patient centered care, always maintaining a compassionate and professional attitude
• Contribute to the ward/clinic/department/organisation
• Support senior staff in the provision of a caring and safe environment
• Demonstrate competence in generic and specialist skills following the completion of the appropriate training and education and within twelve months from commencement in role
• Function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role.

Clinical Practice

Support qualified staff in the assessment of health needs and the delivery of care for a number of individuals or groups of patients, including clinical risk assessment

Work collaboratively with others as part of the multi-disciplinary team, assisting nursing and other clinical staff in duties associated with patient care

Treat patients with dignity and respect and maintaining their confidentiality both inside and outside the hospital environment.

To be competent in undertaking a routine ophthalmic imaging procedure on medical devices, the provision of clinical work and any related tasks following formal training under Moorfields Ophthalmic Vision Science practitioners’ technical competency framework and where needed provide appropriate support for newly appointed staff

Be responsible for the initial reporting of faulty equipment and follow-up repairs, keeping the supervisor or nurse in charge informed ensuring the clinical areas are prepared and maintained throughout the day

Liaise effectively with all stakeholders in the care process including carers and relatives as well as to support colleagues to ensure patients receive care in a timely manner during their visit to any site under the care of Moorfields

Respond appropriately to emergency situations

Act as a chaperone when required

Manage patient flow by monitoring patient times along the patient journey. Report any delays to the supervisor or nurse in charge.

Ensure those patients that require special assistance are monitored and supported

Ensure effective handover of patients between shifts/healthcare professionals /departments using a range of communication aids such as verbal handover/ safety huddle/ written documentation/referral

To assist or attend patient basic care where required

Give clear and concise explanation and test instructions to ensure maximum patient understanding and co-operation, taking into account patients who have visual impairment, hearing loss, physical or mental disabilities, learning difficulties, different age groups, cultural differences and non-English speaking patients

Observe and report to senior staff any change in a patients physical and psychological condition

Obtain verbal consent from the patients before any clinical intervention is undertaken, where this is not given report this to senior staff

Ensure any safeguarding concerns are raised with team leader / nurse in charge

Be an active participant in providing education and health promotion advice to patients and their carers

Support patients and/or relatives that are in need of assistance

Identify and act upon acutely unwell members of the public and/or colleagues according to their BLS training.

Professionalism

Maintain and update relevant knowledge and skills, undertaking and completing further training and academic qualifications as appropriate to the role and service requirements

Adhere to all trust policies, guidelines and standards ensuring a high standard of personal and professional behavior and dress is maintained at all times whilst acting as an ambassador for the trust and a role model to others

Manage own time effectively, ensure good time keeping in relation to shift commencement and breaks

Maintain professional boundaries and working relations with patients and colleagues,

The post holder may be deployed/expected to work in any part of the organisation should the need arise to ensure patient safety is maintained

Communication

Communicate clearly and appropriately with patients, their relatives/friends, colleagues and all other members of the multidisciplinary team, including responding to queries, answering the phone, taking messages, and passing on written and verbal information

Identify patient’s individual communication needs and assure correct communication support is provided to those who need using available translating services

To comply with the trust information governance policy and patient’s confidentiality

Provide patients with information and advice ensuring that the information provided is in a format which meets their needs e.g. large, Braille or other languages, complying with AIS standards

Maintain a high standard of professional behaviour and ensure effective communication with all members of the multi-disciplinary team, patients, carers and relatives, mindful of own and others body language and barriers which may affect communication

Participate in discussions about patients care and ward/clinic/departmental issues at safety huddle /handover meetings

Safety and Quality

Contributes towards the completion of clinical audits and research and work in partnership with colleagues to continually improve on the quality and safety of care provided.

Be aware of and comply with all trust policies and procedures which govern health and safety and clinical practice

In line with the trust’s Incident Reporting system, report any accidents, incidents, near misses and defects to your supervisor.

Remove any hazards which could potentially cause injury to staff, patients or visitors

Support colleagues to ensure the quality metrics are displayed and are kept up to date in order to keep our patients informed of our quality and safety data and how we are improving our services.

Be aware of the trust procedures on risk register and clinical incidents and participate in ensuring lessons learnt are implemented and embedded in practice, to maintain a safety culture within your department.

Education/Learning Development

Maintain responsibility for the identification of own continuing educational needs and personal development plan as agreed with your line manager

Maintain your compliance with mandatory and statutory training and annual appraisals.

Take responsibility for maintaining a record of your own personal development and inform your manager if there is any deviance from training compliance

Undertake any appropriate training as deemed necessary by your line manager to ensure the delivery of safe and quality care

Support and participate in the induction and orientation of newly appointed staff and students

Contribute and participate towards patient engagement and involvement initiatives e.g. patient focus groups, patient information sessions

Continually develop computer literacy skills/digital in order to use electronic systems to deliver safe and effective care both within the department and the trust level.

Leadership, Teamwork

Lead by example and act on own initiative

Contribute to team meetings and service improvement management initiatives and where appropriate, propose changes and if approved implement the changes

Manage own time effectively, ensure good time keeping in relation to shift