Chelsea and Westminster Hospital NHS Foundation Trust
Assistant Patient Administrator - Receptionist
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Assistant Patient Administrator - Outpatients x2
NOTE: Previous Applicants need not apply
West Middlesex University Hospital
We are looking for a friendly, self-motivated, and confident person who has experience of providing a high level of customer care. The post holder will provide a comprehensive patient-focused reception service working in our Outpatient department.
If you enjoy working in a very busy and demanding environment, this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
Responsibilities:
- The successful candidate must have previous reception experience.
- Have excellent communication and customer service skills.
- Contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs.
- Provide administrative support to a team liaising between patients, doctors, practitioners, and other healthcare professionals.
- Work consistently to provide high-quality customer service and be professional at all times.
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Working Hours:
- Between 9am-5pm Monday - Friday.
Working Areas:
- Outpatient Clinic Offices
- Wards
- Central Outpatients Booking Team
- Reception
About the Trust:
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
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Flexible Working:
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
Equality and Diversity:
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Application Process:
Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Weekend Shifts:
Some roles may require weekend shifts at multiple sites.
Contact Information:
For further details/informal visits, contact:
- Name: Marilyn Lloyd
- Job Title: Team Leader
- Email Address: marilyn.lloyd@nhs.net
- Telephone Number: 0208 321 5972
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