Secure Trust Bank
Assistant Relationship Manager
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Job Role: Assistant Relationship Manager
Location: Mancheste
Hours: 35 per we
k
About the com
pany Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our
team. At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we
work.
Why J
oin Us? A competitive salary and benefits package including discretiona ry bonusMatched pension contr ibutions25 days annual leave plus bank holidays and your birthday off , on us!A wellbeing hour to spend doing whatever makes y ou happyA wide range of flexible benefits from Cycle2Work to private he althcareLife a ssurancePaid volunteering days and matched charity fun draisingA collaborative and flexible working envi ronment.Opportunities for professional development and career prog ression.chance to make a real impact in a regulated, purpose-driven organ
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isation.
What you`ll
be doing We are looking for a proactive and customer-focused professional to provide high-level support to our Relationship Management team, helping to deliver outstanding service to our Commercial Finance Asset Based Lending client base. In this role, you will play a key part in supporting client relationships, ensuring efficient service delivery, and contributing to the ongoing success and growth of our
portfolio.
- Provide dedicated office-based support for a specific portfolio of clients
- Responsible for ensuring high levels of service are maintained
- Responsible for preparation of all aspects of first payments for clients that are joining th e portfolio
- Support with management of risk (following up audit points, verifications, risk factor trend inv estigation)
- Support Relationship Manager with onsite client visits a nd take-ons
- Provide risk management analysis including the preparation of monthly covenant monitoring and analysis of periodic MI/Audit ed Accounts
- Identify opportunities to generate additi onal income
- Take ownership for any ‘bespoke’ operations within ow n portfolio
- Authorise schedules and payments in line with authorities
- Support Operations team with peaks in workflow across all aspects of team (MER, cash processing, schedules, cover for oth er ARM etc)
- Provide training and coaching support to the Account Executives / Office Juniors with in the team
- Ensure robust governance and compliance is adhered to in all aspe
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cts of role
What we`re
looking for
- Proven track record of ‘front line’ client faci ng experience
- In-depth knowledge of the risk managements principles of Factoring and Invoic e Discounting
- Able to work to deadlines
- Strong verbal and written communicator
- Ability to analyse informati on accurately
Everyone is different. Ever
yone is valued As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is somethin
g we celebrate. Every one of our employees brings unique talent, ability and perspectiv e to their role.That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to
be who you are. We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We em
brace difference.
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