Assistant Restaurant Manager

About the Role

We are looking for an enthusiastic and experienced Assistant Restaurant Manager to join our wonderful Charlie’s Restaurant Team. This is a full-time, permanent position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.

We offer a competitive salary of £32,000 per hour plus gratuities* and excellent employee benefits.

*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.

The Assistant Restaurant Manager will support the Restaurant Manager and F&B Operations Manager with the day-to-day running of Charlie’s restaurant operation & ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.

Your Key Responsibilities

• Lead Charlie’s restaurant team to ensure a seamless and efficient dining experience at SCHLOSS Roxburghe in the absence of the Charlie’s Restaurant Manager.
• To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
• You will assist with leading and inspiring the Restaurant team to exceed in their roles, through guidance, training and setting an example.
• You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
• Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
• Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
• Lead daily briefings to ensure all relevant information is shared.
• You will maintain the highest standards of service, room preparation and presentation throughout the Restaurant.
• You will maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service.
• Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
• Proficiently up sell and encourage other team members to do the same at every opportunity.
• You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
• You will actively manage on the floor while building a rapport with colleagues and guests.
• You will manage guest recovery situations promptly and effectively and communicate updates.
• Support management with stock takes, organisation and securing your outlet beverage control.
• You will contribute to ideas and initiatives to develop our quality of food and service and increase revenue in the department.
• Support with training of ALL team members.
• You will give regular feedback and recognition to team members.
• You will support the Charlie’s Restaurant Manager in the discipline and people management of the team members, including providing regular feedback, performance reviews, and encourage personal progression.
• You will provide assistance to the Charlie’s Restaurant Manager in hiring new team members and the succession planning of the team.
• You will identify training needs and opportunities and organise the teams training plans.
• You will assist the Charlie’s Restaurant Manager with the scheduling, time keeping and attendance for the department including publishing rotas and organising the teams holiday plans.
• Working as part of the F&B Management team you will meet targets for hotel performance KPI’s and guest satisfaction scores.