The Sloane Club
Assistant Restaurant Manager
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Assistant Restaurant Manager
The Assistant Restaurant Manager supports the Club Manager in overseeing the daily operations of the Club restaurant, ensuring exceptional members service, maintaining operational standards, and driving financial performance. This role is responsible for supervising staff, managing customer satisfaction, ensuring compliance with health and safety regulations, and contributing to the achievement of business objectives.
Key Responsibilities
Operations Management
- Assist in managing the day-to-day restaurant operations.
- Ensure service standards, cleanliness, and food quality are consistently maintained.
- Monitor opening, closing, and shift procedures.
- Ensure compliance with company policies and operational procedures.
Team Leadership
- Supervise and motivate restaurant team members during shifts.
- Assist with recruitment, onboarding, training, and development of employees.
- Conduct regular shift briefings and communicate operational priorities.
- Manage staff scheduling and labour deployment.
- Address employee concerns and support performance management initiatives.
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Members Experience
- Ensure members always receive outstanding service.
- Handle member complaints and resolve issues promptly and professionally.
- Monitor members feedback and implement improvement actions.
- Build positive relationships with members and encourage repeat visits.
Financial Management
- Assist in achieving sales, profitability, and labour cost targets.
- Support budgeting, forecasting, and cost control initiatives.
- Identify opportunities to increase revenue and operational efficiency.
Health, Safety and Compliance
- Ensure compliance with food safety, hygiene, and health & safety regulations.
- Conduct regular restaurant inspections and address corrective actions.
- Maintain accurate operational and compliance records.
- Support company and local authority audits.
Qualifications & Experience
- Previous experience in a supervisory or management role within a restaurant, hotel, or hospitality environment.
- Strong knowledge of food and beverage operations.
- Experience in staff supervision, scheduling, and training.
- Understanding of financial controls, labour management, and inventory procedures.
- Food Safety certification preferred.
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Skills & Competencies
- Excellent leadership and people management skills.
- Strong communication and interpersonal abilities.
- Members-focused mindset.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure in a fast-paced environment.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office applications.
- Flexibility to work evenings, weekends, and holidays as required.
Key Performance Indicators (KPIs)
- Member satisfaction scores.
- Revenue and profitability targets.
- Labour cost management.
- Employee retention and engagement.
- Food safety and audit compliance scores.
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