The Hoxton
Assistant Restaurant Manager - Albie
London
Posted 8 days ago
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Assistant Restaurant Manager – Albie, The Hoxton, Southwark
About the Role
We are looking for an Assistant Restaurant Manager to join us at The Hoxton, Southwark, specifically for Albie. Set against the vibrant South Bank, The Hoxton offers an exceptional experience across:
- 192 luxurious rooms
- A sweeping ground-floor restaurant, bar, and terrace
- The Apartment – a bespoke events space
- A striking rooftop restaurant and bar with both indoor and outdoor seating
- Coworking space spread over six floors
Responsibilities
As the Assistant Restaurant Manager, you will:
- Lead by example – Inspire and empower the team to deliver exceptional, genuine experiences with warmth and confidence.
- Collaborate with management – Work closely with the Restaurant Manager and kitchen leadership to ensure seamless integration between front-of-house and back-of-house operations.
- Support day-to-day operations – Assist with rotas, training, payroll checks, and basic financial administration.
- Onboard and train staff – Ensure new team members are equipped with **brand standards, service protocols, and safety procedures".
- Foster a positive culture – Provide regular feedback, in-the-moment coaching, and developmental support to build an inclusive, motivated team.
- Engage with guests – Be present on the floor, anticipate guest needs, handle feedback, and resolve complaints with professionalism and care.
- Maintain high standards – Oversee food and beverage presentation, cleanliness, stock control, and compliance with food safety and licensing regulations.
- Drive continuous improvement – Share guest insights and operational ideas with the broader Food & Beverage (F&B) team to enhance the Seabird experience.
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Requirements
We are seeking:
- Previous experience as a supervisor or assistant manager in a fast-paced, high-quality restaurant or bar environment.
- A solid understanding of front-of-house operations, service standards, and people management basics.
- Flexibility to work rotating shifts, including evenings, weekends, and peak trading periods.
- English proficiency (fluent speaking, with a plus for additional languages).
- Organisation and attention to detail, paired with calm under pressure and adaptability.
- A people-first leadership style – prioritising personality, empathy, and teamwork over ego.
- Passion for hospitality – a desire to create unforgettable guest experiences.
- A hands-on attitude – someone who enjoys teamwork and supports colleagues’ growth.
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Benefits
Join us and enjoy:
- Competitive salary plus 28 days holiday (including bank holidays).
- Pension scheme, eligibility for a company discretionary bonus, and life insurance.
- Health cash plan with access to wellbeing support for both physical and mental health.
- Confidential employee assistance hotline and a network of mental health first aiders.
- Exclusive perks – retail and hospitality discounts through partners.
- Welcome gift – a free night at The Hoxton and a meal for two upon joining.
- Free meals during shifts for all team members.
- Discounts across The Ennismore family (location-permitted – applies also when you leave).
- Annual free night at The Hoxton and special rewards for career milestones.
- Progress opportunities within a global network of brands.
- Training programs – from onboarding to academies to personality development.
- Paid volunteer time with partner charities.
- Team events – from regular drinks nights to bi-annual parties and celebrations.
- Enhanced family leave for parents expanding their family.
- An annual diversity and inclusion calendar featuring enriching events that celebrate equity and inclusivity.
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Skills
Team Leadership
Front-of-House Operations
Service Standards
People Management
Communication
Organizational Skills
Detail Orientation
Flexibility
Empathy
Hospitality
Guest Experience
Training
Feedback
Stock Control
Food Safety Compliance
Problem Solving
Location