Relais & Châteaux
Assistant Restaurant Manager (must be eligible to work in the UK)
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Assistant Restaurant Manager (must be eligible to work in the UK)
Company Description
Relais & Chateaux at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard-working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalized hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves, and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3 AA Rosette Restaurant.
Job Description
- Full-time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
- Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner, and functions up to 80 people).
- Take accountability for all F&B operations in the absence of the F&B Operations Manager.
- Service experience at 2/3 rosette level.
- Make sure the operation procedures are in place and maintained, monitored, and actioned to Relais and Chateaux/Rosette standard.
- Answer all queries about the menu, including the drinks menu, and make suggestions.
- Take ownership of guests’ requirements and food allergies.
- Handle guest queries and complaints in a professional, calm, and positive manner.
- Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
- Assist the F&B Operations Manager with rotas, recruitment, and staff management within the department.
- Supervise work in the department at all levels.
- Develop and train new and existing staff on hotel standards and procedures.
- Make sure the financial and HR procedures are in place and maintained in the department.
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Qualifications
- Eligible to work in the UK. No visa sponsorship required.
- Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.
- Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.
- Impeccable personal presentation and a professional, polished appearance.
- A dedicated team player with excellent communication and interpersonal skills.
- Calm, composed, and mature under pressure, with a positive and proactive attitude.
- A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.
- Driven, ambitious, and committed to achieving excellence at the highest level of the industry.
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Additional Information
- 28 days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the Castle after 3 months’ probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programs
- Uniform and meals provided whilst on duty and free parking
Department: Restauration Staff
Compensation: GBP 30000 - GBP 30500 - yearly
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