Relais & Châteaux
Assistant Restaurant Manager
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Assistant Restaurant Manager
Assistant Restaurant Manager at Thornbury Castle
Company Description Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique, beautifully restored Castle, delivering truly memorable and impressive 5★ experiences for our guests.
About Thornbury Castle
Set on 15 acres of breathtaking land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. Recently transformed through a multi-million-pound refurbishment, it exemplifies regal grandeur.
Location: 20 minutes from Bristol.
Offerings:
- 26 luxurious rooms and suites
- Award-winning restaurant, bar and two fulfilment spaces
- 1 Michelin Key Hotel and 3AA Rosette Restaurant
- A mission to provide "refined and personalised hospitality", ensuring guests feel like royalty in a unique environment.
Job Description
Full-time permanent role, 40 hours per week Work schedule: Primarily evening shifts and weekend availability required.
Key Responsibilities:
- Support the Food & Beverage Operations Manager in running the department across breakfast, afternoon tea, dinner, and functions (capacity up to 80 guests).
- Take full accountability for all F&B operations in their absence.
- Ensure 2/3AA Rosette hospitality standards are consistently met.
- Oversee operations, procedures, and compliance with Relais & Châteaux and Rosette standards.
- Handle menu inquiries (including drinks menus) proactively, offering tailored suggestions.
- Assume ownership of guest requirements and dietary restrictions (food allergies).
- Resolve guest complaints and queries diplomatically, professionally, and positively.
- Enforce Health & Safety and Food Safety protocols within the department.
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Team & Leadership Support:
- Collaborate with the F&B Operations Manager on rotas, recruitment, and departmental staff management.
- Supervise multi-level departmental staff and enforce performance standards.
- Develop, coach, and train new/tenured staff on hotel operational expectations and procedures.
- Maintain adherence to departmental financial and HR policies.
Compensation: £30,000 annual salary + share of service charge and tips (approximately £2,000-3,000/year).
Requirements
Highly Desirable:
- Previous experience in a Relais & Châteaux property or AA Rosette restaurant.
- Deep Knowledge of classic cocktails, wine, and spirits, preferably supported by a professional qualification (e.g., sommelier certification/bar professional diploma).
- Flawless presentation and a polished professional appearance are non-negotiable.
- Excellent teamwork, communication, and interpersonal skills.
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Attitudinal Qualities:
- Demonstrates calm under pressure; composition, professionalism, and adaptability.
- Passion for hospitality—driven by enthusiasm to deliver exceptional guest experiences.
- Ambitious and committed to achieving excellence at an elite level.
Benefits
- 28 paid holiday days (including bank holidays).
- Complimentary birthday day off with pay.
- Post-probation (3 months), you’ll enjoy a complimentary stay at Thornbury Castle.
- Extensive training programs (internal/external experts) with online access.
- Discounts on F&B services and staff/guest rates on accommodation.
- Recognition schemes and substantial perks package.
- Uniform and meals provided during work hours; free on-site parking.
Department: Restauration Staff Location: Thornbury Castle, Bristol
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