ELC Beauty LLC
Assistant Salon Manager - Aveda Covent Garden 40 Hours
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Description
We are seeking an Assistant Salon Manager to lead our vibrant team of salon apprentices and drive operational success. This is a high-impact, hands-on leadership role.
The successful candidate will spend around 80% of their time on the salon floor, actively supporting service flow, assistant team performance and guest satisfaction, and 20% focused on administration.
Role Summary:
The Assistant Salon Manager ensures the smooth day-to-day running of the salon by ensuring efficiency within Assistants’ Team with a focus on operational excellence, team mentoring and development. This role is primarily hands-on, providing direction and coaching to assistants, while also managing administrative and operational functions such as scheduling, ER tasks, and reporting. The Assistant Salon Manager plays a key role in creating an organised, efficient, and service-focused environment that supports the broader salon team.
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Key Responsibilities:
Leadership & Team Development
- Lead by example, coaching and mentoring assistants to deliver exceptional support for service providers.
- Conduct performance appraisals, regular team meetings, and ongoing skill development.
- Ensure team adherence to grooming, hygiene, and professional standards in line with brand expectations.
Operational Management
- Oversee day-to-day operational tasks, including staff rotas, attendance, and ER administration.
- Maintain visual standards and hygiene across all areas, including back-of-house, mixing rooms, and spa stations.
- Ensure compliance with health & safety guidelines, salon policies, and operational procedures.
Customer Experience & Service Delivery
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- Support assistants in facilitating Aveda rituals and ensuring premium guest experiences.
- Address guest concerns when escalated, maintaining discretion and professionalism.
Commercial Awareness
- Support service and retail revenue targets by coaching assistants on upselling and guest engagement.
- Maintain up-to-date knowledge of products and services to support team and guest interactions.
- Monitor stock levels, oversee inventory management, and ensure proper stock rotation.
Key Attributes:
- Hands-on, approachable leader who inspires and motivates the team
- Organised, detail-oriented, and proactive in solving operational challenges
- Knowledgeable in service delivery, retail products, and operational best practices
- Strong communicator with the ability to manage multiple priorities effectively
Qualifications
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Skills