Hertfordshire County Council
Assistant Service Finder
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Job Introduction
Job Title: Assistant Service Finders
Location: Based in either Apsley or Stevenage
Salary Range: £27,694 progressing to £31,022 pa – pay award pending
Hours: 37 per week
Contract: Permanent and Fixed Term to March 2028
About The Team
An exciting opportunity has arisen to join a high-performing and dynamic Brokerage service within Adult Social Care. Our service is continually evolving to support the delivery of personalised, timely, and effective care solutions in line with our Connected Lives principles.
About The Role
As an Assistant Service Finder, you will play a key role in sourcing and commissioning a wide range of social care services for adults across Hertfordshire, based on assessed needs. You will help ensure individuals can access the right support as quickly as possible, while also supporting providers to deliver services efficiently and be paid on time.
This role is a core function within a developing brokerage and commissioning service, contributing to business continuity, commissioning capacity, and improved outcomes for residents.
You will primarily work with internal Adult Social Care teams and liaise with external providers via email, telephone, and Microsoft Teams. The role involves following established operational procedures accurately and within required timescales.
Key responsibilities:
- Source and commission social care services in line with assessed needs
- Work closely with Adult Care Services teams (community and hospital), Finance, and Commissioning colleagues
- Liaise with care providers and external partners to secure appropriate services
- Maintain accurate records and follow business processes
- Support the delivery and development of commissioning processes
- Manage a varied workload, prioritising tasks to meet deadlines
About You
Essential:
- Excellent IT skills
- Strong communication skills (written and verbal)
- Good organisational skills
- Ability to prioritise and manage workload effectively
- Strong attention to detail
- Ability to travel to an office base
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Desirable:
- Experience of working with people who have learning disability autism and/ or physical disability and a good understanding of what their support may look like.
- Relevant qualification and/or experience in Social Care
- Knowledge or experience of systems such as Acsis and/or eBrokerage
This is an entry-level opportunity where you can make a real difference to people’s lives. You will gain valuable experience working with a range of professionals, providers, and partner organisations.
You will also develop knowledge of social care assessment and referral processes, an understanding of the social care provider market and insight into commissioning, contracts, and purchasing arrangements. If this sounds like the opportunity for you, we would love to hear from you.
For an informal conversation about the role, please contact: Lee.Draper@hertfordshire.gov.uk
Interview date: w/c 3rd August
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 7. Please locate the job profile here:
Job profiles - Health and social care
Benefits of working for us
How To Apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.
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Additional Information
We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Driving Required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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