Chelsea and Westminster Hospital NHS Foundation Trust
Assistant Service Manager - Planned Care
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Assistant Service Manager, Band 6
Location: Chelsea and Westminster, Fulham Road, London
About the Role
We're looking for an Assistant Service Manager to join our Planned Care Surgery Operational Team, based at Chelsea and Westminster Hospital. This role offers a chance to support a range of surgical specialties including Ophthalmology, Plastic Surgery, and Burns.
Responsibilities
- Work closely with nursing, administrative, and clinical teams to deliver excellent performance and achieve agreed productivity targets.
- Be responsible for the delivery of high-quality and efficient patient services in defined clinical areas.
- Support the direct management of a range of agreed projects and service improvement initiatives.
- Support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.
- Ensure that line management of their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division, and Trust objectives.
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Requirements
- Some operational experience at a junior level, delivering improvements to systems, processes, and performance.
- Excellent communication skills, both oral and written.
- Ability to work well under pressure, balancing competing demands, and meeting tight deadlines.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
- Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics.
- The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
- We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
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Flexible Working
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
Equality and Diversity
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Application Process
Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Contact Information
For further details or informal visits, contact:
- Name: Louise Jordan
- Job Title: Service Manager
- Email Address: louise.jordan1@nhs.net
- Telephone Number: 02033150000
Note: Some roles may require weekend shifts at multiple sites.
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