Bayne's the Family Bakers
Assistant Shop Manager
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Assistant Shop Manager
Location: Lochee, Dundee Hours: 35 hours per week (additional hours may be available) Schedule: Varied shifts including weekends at the Lochee Shop (5.30 AM – 5 PM), 7 days a week (rotating). Only apply if you can commit to this schedule.
About the Role
Bayne’s the Family Bakers own this position. You’ll be our Assistant Shop Manager, working closely with the shop manager to ensure seamless operations in our bakery. You’ll take on a mix of supervisory and hands-on duties, maintaining high standards in customer service and team performance.
Previous supervisory or management experience is required for this role.
Who We Are
At Bayne’s the Family Bakers, we’ve served local communities for over 70 years using traditional baking methods to create fresh, quality products sold exclusively in our Bakery Shops.
Our purpose is to create moments of joy for our customers by upholding four core values:
- Customer Focus
- Respect
- Continuous Improvement
- Sustainability
We’re committed to fostering a supportive and inclusive work environment where colleagues thrive.
Key Responsibilities
- Ensure outstanding customer service and operational standards are consistently met.
- Support the Shop Manager with scheduling, colleague rotas, and team management.
- Support new colleagues through induction training and ongoing development.
- Maintain compliance with:
- Food hygiene and safety regulations
- Legal and health & safety standards
- Company cash handling and security processes
- Product quality and production standards
- Uphold retail KPIs, profitability, and cost-efficiency goals.
- Manage stock efficiently while maintaining freshness and variety of products.
- Empower and develop team members in a fast-paced, customer-focused environment.
- Take a "hands-on" role, including baking, attending to customers, completing sales, and serving hot drinks and filled rolls.
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Requirements
- Proven supervisory or team management experience, preferably in retail or the food-to-go industry.
- Strong professionalism, enthusiasm, and confidence in leadership roles.
- Experience in:
- Delivering profitability and efficiency goals (KPIs).
- Managing stock and inventory reduction costs.
- Ability to work flexibly across a rotating schedule, including weekends and odd hours.
- Knowledge of food safety and retail practices is essential.
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Benefits of Joining Bayne’s as an Assistant Shop Manager
- Colleague Discount Scheme: Save up to 50% off select products in our Shops.
- Colleague Refreshments: Receive a free filled roll and complimentary hot drink during breaks.
- Retail Discount Loyalty Card: Access collective savings at branches nationwide, helping you and your family stay ahead on the cost-of-living.
- Access to Bayne’s dedicated benefits programme, including further polices proudly advertised on our website.
For a full list of benefits, visit Bayne's website. (Replace with active link in live posting.)
Workplace Values & Inclusivity
At Bayne’s the Family Bakers, we treat all colleagues and customers with fairness and respect. We celebrate diversity and ensure equal opportunity for everyone, regardless of:
- Gender
- Race or ethnicity
- Religion or beliefs
- Sexual orientation
- Age
- Physical or mental health
- Disabilities
- Previous offending or criminal history
- Carer responsibilities
Everyone is valued for their unique contribution.
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