Shooting Star Children's Hospices
Assistant Shop Manager
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Assistant Shop Manager
Assistant Shop Manager Salary: £11,544 per annum (pro-rata, FTE equivalent £28,860) Team: Teddington Hours: Part-time (15 hours/week) Contract: Permanent Location: Teddington, TW11 8QZ
About the Role
As Assistant Shop Manager, you’ll be responsible for:
- Running a fundraising shop that aligns with the organisation’s mission.
- Caring for customers, donors, and volunteers while maintaining a positive experience.
- Balancing retail leadership, people management, and upholding charitable values.
This role blends retail management, people leadership, and charity governance.
About You
Ideal for you if you:
- Have experience in charity retail, ideally in a supporting or managerial capacity.
- Demonstrate resilience, adaptability, and strong commercial awareness while reflecting the organisation’s core values.
- Showcase fairness, patience, and empathy as a leader—key traits when managing teams.
- Occasionally support other stores for holidays/cover (with prior agreement).
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Benefits
A competitive salary alongside essential benefits:
- Pension scheme
- Eligible for the NHS Pension Scheme (with 7% employer contribution), otherwise a stakeholder scheme offered.
- Annual leave
- 27 days + UK bank holidays (increases with service length).
- 5/10/15-year sabbaticals (2 weeks paid off).
- Contractual benefits
- Generous sick pay scheme, enhanced maternity/paternity/adoption leave.
- Flexible working policies, death-in-service benefits.
- Professional fees (reimbursed memberships), eye care.
- Employee Assistance Programme, occupational health, mindfulness/Wellbeing sessions.
- Blue Light discount card, health & mental health support.
- EAP (stress/counselling), Mental Health First Aiders on site.
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Key Commitments
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Safeguarding
- All staff must uphold child safeguarding standards in compliance with the Rehabilitation of Offenders Act 1974.
- Employment requires DBS checks and satisfactory references.
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Equality, Diversity & Inclusion (EDI)
- ADMITED fiction? typo — this is our culture.
- Our core values: Professionalism, RESPECT, INTEGRITY, DIVERSITY, EXCELLENCE.
- Dedicated to fostering an environment where "any background/group/community feels welcome to work or volunteer."
Contact for queries: Zeala Day | Zeal@Star-shop.org.uk | 07717 441525
Deadline: 15/07/2026 Interviews: 24/07/2026
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