Mountain Warehouse
Assistant Store Manager - 12months Maternity Cover
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Assistant Store Manager - 12months Maternity Cover
Assistant Store Manager – Ambleside (Management – AMB), UK Retail
About the Role
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If yes, Mountain Warehouse has an opportunity for you!
We’re seeking an Assistant Store Manager to partner with our Store Manager, driving store success through leading daily operations, ensuring a collaborative team environment, and upholding the Mountain Warehouse brand.
Key Responsibilities
Leadership & Team Development
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Foster a collaborative, supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering the team to excel and grow.
- Ensure clear communication and trust alignment across the team.
- Keep the team informed with product knowledge for outstanding customer service.
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Operational Excellence
- Assist in the daily running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards.
- Prioritise health and safety, including regular risk assessments.
- Support recruiting and retention of top talent for a strong team.
Sales & Performance
- Support meeting and exceeding sales targets, driving profitability.
- Monitor key performance indicators (KPIs) to sustain store success.
- Oversee stock levels, ensuring smooth replenishment and delivery management.
- Implement proactive loss prevention strategies.
Customer Experience
- Lead by example in exceptional customer service.
- Address customer feedback promptly to ensure satisfaction and brand loyalty.
- Represent Mountain Warehouse with enthusiasm, professionalism, and positivity.
- Build local community connections for a welcoming shopping atmosphere.
Key Requirements
- Passionate about creating outstanding customer experiences.
- A proven track record in retail management.
- A clear and confident communicator, engaging with team and customers.
- Results-driven, focused on achieving sales goals.
- An approachable, supportive, and trustworthy team player.
- Energetic and proactive, determined to execute tasks effectively.
- Skilled in problem-solving and decision-making while aligning with policies.
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Benefits Package
- Monthly Bonus Scheme: Performance-driven, rewarding achievable targets.
- 50% Collegue Discount: Across Mountain Warehouse and Animal, plus twice-yearly uniform allowance.
- Work-life Balance: 1 weekend off per month, with 28 days annual leave (including Bank Holidays).
- Support Programmes: Employee Assistance Programme and Colleague Hardship Scheme.
- Referral Incentives: Generous colleague referral rewards.
- Pension Scheme: Auto-enrolment.
- Career Growth: Length of service award recognition in a stable, supportive environment.
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