How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Store Manager
Assistant Manager – Belstaff
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.
A Bit About Belstaff
Belstaff is a functional clothing brand founded to move people forward. We champion innovation, collaborating with disciplined minds to solve pressing needs. From race-car protective suits to mountaineering gear, our history is rooted in giving independent spirits the tools to thrive. Today, we carry this ethos forward, assembling a team of curious, conscientious individuals who embody our core values.
About the Role
The Assistant Manager plays a pivotal role in ensuring store success, supporting the Store Manager in hitting sales and operational targets. When the Store Manager is away, you’ll oversee day-to-day operations to guarantee seamless service, budget performance, and brand standards. This involves:
- Evaluating & optimising team performance to meet sales goals
- Enforcing customer service excellence through training, mentoring, and coaching
- Maintaining a high-level visual merchandising presentation aligned with Belstaff’s brand vision
- Upholding business relationships with clients and local partners
You’ll lead as both a strategist and a team architect, fostering a culture where individuals and the business grow together.
Key Responsibilities
🔹 Customer Service
-
Champion unparalleled customer service, setting a luxury retail standard.
- Ensure intimate product knowledge across collections, aftercare, stock, and brand history.
- Foster a dynamic team environment focused on driving sales through collaboration.
- Proactively anticipate and respond to client needs, delivering standout service.
- Be the role model for customer service, leading by example.
-
Manage complaints effectively, exceeding expectations while involving senior management when required.
-
Keep clients engaged, tying customer interactions to local events, cultural trends, and press updates.
-
Ensure consistent dialogue and support with Head Office, fellow stores, and external partners.
-
Full training and development responsibility for the senior sales team to uphold service excellence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
💰 Sales & Financial Targets
- Achieve store sales objectives: Hitting daily, weekly, monthly, quarterly, and annual targets consistently.
- Monitor stock trends: Identify bestsellers and slow-moving items, adjusting allocations in line with performance.
- Report sales analytics: Providing clear insights on trends, employee performance, and potential growth strategies.
- Drive KPI growth: Own and exceed your own KPIs, plus those of your team to deliver against store targets.
- Build and use a personal client book, ensuring data is current and active in driving targeted sales.
- Encourage entrepreneurial mindset: Promote proactive selling techniques, cross-selling strategies, and understanding of Belstaff’s global positioning.
👔 Visual Merchandising
- You’re the brand custodian: Maintain visual standards to elevate refrigeratories, displays, and customer experience.
- Mentor teams on VM excellence, ensuring displays reflect Belstaff’s premium image while driving revenue.
📋 Administration & Human Resources
- Efficiently manage administrative duties: Sales reporting, payroll, HR paperwork, finance, and compliance.
- Support HR functions, working closely with the Store Manager to maintain operational flow.
🗣️ Communications & Culture
- Conduct regular team briefings and keep communication transparent and aligned.
- Share company updates and policies to ensure everyone is informed and compliant.
🎯 Staffing
- Plan daily and monthly schedules, ensuring optimal team coverage for maximum sales and service.
🚔 Health & Safety
- Lead H&S protocols, ensuring compliance with company and government regulations.
- Train all employees on safety procedures and procedures.
🔒 Stock & Security
- Share responsibility for all stock, implementing measures to prevent loss or damage.
- Maintain audits, secure storage practices, and adherence to security systems, from tagging to cash handling.
📌 Miscellaneous Duties
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Be flexible and adaptable, stepping in as needed for tasks beyond this scope.
Authority & Decision-Making
- Structured collaboration with the Store Manager in decision-making, but take ownership when running the store independently.
- Exercise petty cash authority, following established policies strictly.
- All decisions you make, even temporarily, are accountable through the Store Manager chain.
About You
🔍 Requirements & Qualifications
- Leadership mindset: Experience in team management, mentorship, and driving sales targets in retail.
- Brand advocate: Understand and champion Belstaff’s ethos of innovation, quality, and service.
- Retail expertise: Strong background in luxury or premium retail settings.
- Analytical skillset: Proven ability in performance tracking, budget management, and data-driven goals.
- Organisational discipline: Can efficiently juggle administration, HR, sales, and operations.
- Attention to detail: Maintain clean, secure store environments with meticulous merchandising.
- Problem solver: Approach challenges with strategic thinking and customer-first solutions.
- Adaptability & resilience: Willing to commit and go all-in as part of a high-energy, values-driven team.
🌟 Belstaff Belongs to the Independent Spirit
If you share our drive, our values, and our commitment to excellence, we’d love to discuss how you can make an impact. Love the Challenge. Find a Way. Go All In. Stand Together. Be the Difference.
❕ Inclusivity & Equal Opportunity
Belstaff proudly stands behind diversity, equality, and accessibility. We do not discriminate on the basis of age, race, sex, marriage status, disability, sexual orientation, or religion.
When submitting your application, please let us know if you need adjustments to accessibility or further assistance—we’re committed to making the process fair and inclusive for every candidate.
Join us to build a legacy that surpasses our incredible past. Your spirit. Our best work. Ready?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills