Assistant Store Manager

We’re Hiring: Deputy Store Manager – Zara (Birmingham)

At Zara, we move fast, think commercially and lead from the front. We’re looking for a Deputy Store Manager to join our Birmingham store — a strong, visible leader who thrives in a high-volume environment and knows how to deliver results through people, product and pace

. About the Ro leAs Deputy Store Manager, you’ll work closely with the General Manager to drive the full store operation — from sales and stock flow to team performance and customer experience. You’ll be a key connector across departments, ensuring everything runs seamlessly while keeping the energy high on the shop floo r.This is a hands-on leadership role, where no two days are the same. You’ll lead with ownership, stay calm under pressure and continuously look for ways to improve performanc

e. What You’ll Be Do ingCommercial & Operati onsDrive store performance to meet and exceed K PIsCoordinate across Product, Operations and CX teams to maximise sa lesEnsure efficient stock flow, replenishment and product availabil ityIdentify opportunities and implement improvements quic klyMaintain strong operational standards across all ar easPeople & Leaders hipLead, motivate and develop a large, diverse t eamManage rotas, productivity and payroll in line with budg etsSupport recruitment, performance management and succession plann ingPartner with HR on employee relations and wellbeing initiati vesCreate a positive, inclusive and high-performing cult ureCustomer Experie nceLead by example to deliver an exceptional customer jour neyWork closely with CX teams to elevate in-store experie nceEnsure smooth operations across all customer touchpoi ntsCompliance & Standa rdsUphold Health & Safety, security and cash management procedu resProtect stock and reduce shrinkage through strong contr olsMaintain high presentation and maintenance standa