Value Retail PLC
Assistant Store Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Store Manager – Fortnum & Mason
About the Role
Lead with Legacy. Inspire with Joy. Giving Things.
Fortnum & Mason has been the home of extraordinary experiences since 1707. We are now seeking an exceptional individual with a strong retail background to join us as Assistant Store Manager, helping us deliver world-class service and uphold our heritage of excellence.
As Assistant Store Manager, you will work closely with the Store Manager to ensure our store exceeds expectations in service, standards, and performance. You will unlock team potential by coaching, mentoring, and developing skills that create memorable experiences for every customer. Your role will involve coordinating daily operations, driving KPIs, and ensuring compliance with company objectives, vision, and values.
Key Responsibilities
- Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all customers.
- Lead by example, with at least 70% of your time spent on the sales floor coaching, mentoring, and developing your team.
- Complete and deliver monthly 1-to-1 reviews in line with Company Objectives, Vision, and Values, including setting and reviewing individual goals.
- Communicate effectively and relay all relevant developments on the floor to team members.
- Demonstrate high levels of planning, organising, and time management to drive operational execution across the department.
- Oversee and ensure adherence to visual merchandising standards to deliver a superior customer and brand experience.
- Ensure compliance with company policies, controls, and standards, including:
- Due diligence
- Health & Safety (H&S)
- Security
- Maintenance
- Cash handling
- Uniform standards
- Monitor and maintain inventory levels, follow up on discrepancies, and ensure full stock availability for customers.
- Develop strong working relationships with internal and external stakeholders, collaborating on key commercial decisions.
- Work across the host operational team to maintain compliance across all business areas.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Proven experience in retail management and team leadership.
- Demonstrated ability to run the shop floor efficiently, ensuring productivity and high levels of customer satisfaction.
- Strong understanding of recruitment and HR functions.
- Excellent communication and relationship-building skills.
- Proficiency in IT and analytical skills, with the ability to interpret financial data.
- Willingness to work varied shifts, including early mornings, late nights, and weekends.
- A passion for Luxury Food and storytelling.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary and an annual bonus (up to 5%).
- Generous store and restaurant discount (up to 40%).
- 28 days’ holiday (including bank holidays).
- A defined career development scheme to support long-term growth.
- Monthly staff shop access and an excellent pension scheme.
This is an exciting opportunity to showcase your passion for luxury retail and customer experience while developing your career within an iconic brand.
Our Commitment
We are committed to developing your career and nurturing your talent, regardless of:
- Age
- Disability
- Gender reassignment
- Marriage and civil partnership
- Pregnancy and maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
We respect and embrace each other’s differences, creating a truly inclusive environment.
Notable achievements: In the last year alone, our people have been recognised in awards for:
- Retail
- Technology
- Global Hospitality & Tourism
- Visual Merchandising & Display
- Customer Service
- Local Community
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills