DEBRA UK
Assistant Store Manager
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Assistant Store Manager
Assistant Store Manager – Crawley (Full-Time, Permanent)
We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition.
Are you a motivated and passionate individual looking to make a difference?
As Assistant Store Manager, you’ll play a key role in supporting the Store Manager in delivering strong store performance while creating an inclusive and diverse work culture. You’ll embody our DEBRA values, fostering an environment where colleagues and volunteers feel empowered to drive impact for the EB community.
Our Crawley retail store is hiring a Full-Time, Permanent Assistant Store Manager on a 35-hour per week, 5-days-a-week basis with a gross salary of £24,096.80 per annum (or £13.24 per hour).
About the Role
You’ll need to be driven by ambition, with a strong development of customer service, retail administration, and the ability to work under pressure—supporting seamless operations in our Crawley store. You’ll guide colleagues and volunteers, meet targets, and step up to managerial responsibilities when needed.
Key Responsibilities
- Team Leadership
- Support recruitment, induction, and ongoing management of both paid colleagues and volunteers
- Mentor and develop staff to ensure they thrive
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Customer & Store Excellence
- Maintain high standards of customer service and store presentation
- Ensure positive guest experiences through tailored service delivery
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Commercial Performance
- Assist in maximising store profits through physical and digital channels
- Oversee tracking of sales and financial targets to enhance contribution
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Merchandising & Operations
- Apply visual merchandising skills to maintain an appealing, high-density store
- Collaborate to generate quality donated goods to meet collection goals
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Emergency Management
- Depute for the Store Manager to ensure operational continuity and leadership when required
Who You Are
- Motivated and passionate with a genuine desire to support those living with EB
- Proven customer service skills with a strong attention to detail
- Experience in retail management, team leadership, and administrative roles
- Ability to work autonomously and thrive in fast-paced environments
- Commitment to DEBRA’s values of care, inclusivity, and impact-driven performance
Why Join DEBRA?
Mission, Vision & Values
- Mission: Ensure a world where no one suffers with Epidermolysis Bullosa
- Vision: Provide lifelong care for all affected by EB, while working towards a future without the condition
- Values: Care, Inclusion, Integrity—prioritising human connection and progress for all communities
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What We Offer
- Competitive Salary: £24,096.80 per annum +/hourly rate (£13.24)
- Broad Employee Benefits:
- 6% Group Personal Pension with 4% employer match
- Life Assurance Scheme for reassurance
- Holistic Support:
- Free 24/7 Access to Employee Assistance Programme (EAP) for you and your family
- 20 days annual leave plus Bank Holidays (pro rata for part-time staff)
- Lifestyle & Discount Benefits:
- Exclusive cashback/discounts at retailers, supermarkets, cinemas, gyms, leisure, holidays, and more via our benefits portal
- Health Benefits:
- Access to a 24-hour/7-day GP service for convenience
Our Commitment
- Safeguarding & Equality:
- Please note—all roles require a DBS check and two satisfactory references.
- Disability-Friendly Employer:
- As a Disability Confident employer, we encourage applications from disabled candidates and provide reasonable adjustments where needed.
This is an opportunity to #AllInForEB—help us build a world where no one lives with the needless suffering caused by EB. Join us, and make a difference.
Are you ready to apply? Click [Apply] today! We’d love to hear from you.
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